Emergency Response and Incident Management
Preparedness
Emergency response begins before the emergency. Know your site's emergency action plan, evacuation routes, assembly areas, alarm signals, and the location of fire extinguishers, AEDs, and first-aid kits. Know your role: are you evacuating, directing traffic, accounting for personnel, or liaising with responders?
Life Safety First
The priority order is life safety, incident stabilization, property protection. Never re-enter a hazard zone to save property. On discovering fire: raise the alarm, evacuate, and call the fire service - do not fight anything beyond a small incipient fire you are trained and equipped to handle, and never let the fire get between you and an exit.
Incident Command
Large incidents follow an incident command system. As a guard, you will likely report to a unified command or an on-scene supervisor. Give clear, concise situation reports: what happened, where, how many injured, what actions are underway, what resources you need. Trap: questions test whether you "take charge" of a scene. The correct answer is usually to establish control of your assigned area, preserve the scene, and hand command to responding professionals.
Worked Example
A medical emergency: a person collapses in a lobby. Your sequence is: ensure scene safety, call emergency services with exact location and the person's condition, begin CPR/AED if trained, send someone to meet responders at the entrance, clear a path, and document. Do not move the person unless they are in immediate danger.