Health, Road and Environmental Safety, Service, Logistics
Driver health
Fitness to drive depends on rest, hydration, nutrition, medication and eyesight. Fatigue is a major crash factor: recognise the signs (yawning, heavy eyelids, drifting, missed signs) and stop for a rest rather than pressing on. Alcohol, drugs and certain medicines impair reaction time; the candidate must know that some prescription and over-the-counter medicines carry warning pictograms. Eyesight must meet the minimum standard and be corrected if needed.
Road and environmental safety
Ecodriving reduces fuel use and emissions: smooth acceleration, anticipation, correct tyre pressure, avoiding idling and unnecessary weight. Route planning cuts empty running. Noise and pollution near residential areas are part of the driver's responsibility.
Service and logistics
Customer service includes punctuality, courteous communication, correct paperwork (consignment notes, delivery receipts), and handling discrepancies or damage with proper documentation. Logistics awareness means understanding load planning, delivery windows, and the impact of delays on the supply chain.
Traps in questions
- Treating coffee or fresh air as a cure for fatigue - only rest works.
- Assuming a medicine is safe because it is not prescription-only.
- Confusing environmental advice (tyre pressure) with safety-only advice - it is both.
- Forgetting that a delivery refusal or damage must be recorded in writing at the time.
Worked example
A driver feels drowsy 200 km from the destination. The correct action is to stop at a safe place and take a break or a short sleep; continuing while opening a window or turning up the radio is a classic wrong answer. Rule of thumb: if you yawn repeatedly or drift in lane, you are already impaired - stop.