An uncertain document and a confident customer

A fictional customer presents an identity document whose photograph does not clearly match the person and whose date information appears inconsistent. The customer says that staff at another venue accepted it and offers a credit card with the same name. The server has not established that the document meets the actual California standard. A colleague suggests serving quickly because the customer is confident and the line is growing. The manager can assist with the workplace verification procedure. Students must distinguish pressure to complete a sale from adequate evidence of age and explain what to do when the actual required evidence remains unresolved. The exercise supplies no universal authority to confiscate the document and does not invite a diagnosis of fraud without evidence.