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Cisco CLCEI 300-820 study materials
Cisco CLCEI 300-820 study resources

Cisco CLCEI 300-820: Webex Control Hub Administration and Licensing

Cisco CLCEI 300-820 · Work through your exam, one topic at a time.

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Webex Control Hub Administration and Licensing

This domain tests operational Control Hub skills: creating and syncing users, assigning the correct entitlements, delegating administration, and reading the analytics that prove a deployment works. Questions are usually scenario-based and hinge on which license or role actually delivers the feature.

Roles and delegation

Control Hub at admin.webex.com uses role-based access. Know the common roles: Full Administrator, User Administrator, Read-only Administrator, Support Administrator, Compliance Officer, Device Administrator, and Location Administrator. Apply least privilege. Partners administer customer organizations through delegated administration rather than sharing credentials.

Licensing model

  • A Webex user license bundles Meetings and Messaging in Webex App.
  • Webex Calling is licensed separately as Standard or Professional and needs a calling location plus a number and PSTN connection.
  • CMR and room device licenses are distinct from user licenses.
  • PSTN comes from Cisco Calling Plans, a Cloud Connected PSTN provider, or premises-based PSTN through a CUBE.
  • License templates auto-assign entitlements when users are created or synced; settings templates push calling configuration.

User lifecycle

Verify the domain, enable SSO if required, then bring users in manually, by CSV, by Directory Connector, or by SCIM. Deactivating a user retains data and blocks sign-in; deleting frees the license and removes the user's data. Choose deliberately.

Monitoring

Analytics covers meeting and calling quality, adoption, and troubleshooting. Cloud-Connected UC extends visibility to on-premises UCM.

Worked example

A company syncs 300 users from Active Directory and needs PSTN calling with voicemail. Steps: verify the domain, run Directory Connector, create a license template assigning Webex Calling Professional, confirm the calling location and emergency address, attach a PSTN connection, then assign numbers. Reasoning: sync creates users but assigns nothing, so the template is what guarantees calling entitlement at creation time.

Traps that cost marks

  • Assuming a Webex Meetings license includes PSTN calling.
  • Confusing a calling site with a calling location.
  • Deleting users to reclaim licenses and losing their data.
  • Running two directory sync sources and creating duplicate identities.