Selecting a pilot with limited resources
A fictional administrative team compares two ways to reduce repeat document requests. Option A is a public information campaign costing forty resource units. Option B redesigns the application checklist and cross-check workflow for sixty units. The team has sixty units available. A sample audit finds that seventy of one hundred repeat requests result from inconsistent departmental checklists, while thirty reflect applicants misunderstanding a clear existing instruction. No reliable estimate of the eventual effect of either option is available. A sponsor prefers the cheaper campaign and calls it automatically more efficient. The reviewer must connect each option to the observed mechanism, consider the resource constraint and design a pilot evaluation. The numbers are hypothetical and do not establish a required procurement method, official budget allocation or legal permission to share data.
1. Which option addresses the larger documented bottleneck directly?
Read the worked answer
The workflow redesign addresses inconsistent departmental checklists, the source of70of100sampled repeats. That makes it mechanism-aligned, but not proven more cost-effective because actual achievable effects and operating costs are unknown.
2. Define an evaluation plan.
Read the worked answer
Record a consistent baseline of repeat requests and causes, implement an authorized bounded pilot, measure repeat rates and user burden after the change, track new errors and compare a suitable reference where feasible. Respect the60unitconstraint rather than promising both full options.