A telephone request without personal details

A fictional Connecticut funeral provider receives a telephone inquiry about prices for services it offers. The caller does not want to provide a name or address and is comparing several providers before deciding whether to visit. A receptionist proposes withholding every price until the person supplies contact details and books an appointment. Another employee says that telephone inquiries require exactly the same document delivery as every in-person conference. The provider has current price information readily available and the caller asks about identified offerings. Students must distinguish the applicable telephone information duty from the timing of an in-person price list, explain why comparison shopping should not depend on surrendering contact information and avoid inventing a requirement that the business must provide every unoffered service.