Room readiness and an accurate performance report

A fictional hotel has one hundred rooms recorded as available for a particular night. Seventy-five rooms are sold and the room revenue is nine thousand currency units. The manager wants an occupancy, average daily rate and revenue-per-available-room summary. During the afternoon, housekeeping reports that three assigned rooms are not yet ready, and maintenance reports a fault in another assigned room. Reception has not received a reliable completion time for any of these rooms. Several affected guests are expected soon. An employee proposes marking every assigned room as ready so the dashboard looks consistent with the bookings. Another proposes contacting the relevant departments, verifying the actual room status and preparing suitable guest communication and alternatives within the hotel's authority. The manager also wants to know whether a high occupancy number establishes good service quality.