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DE Alcohol Server study materials
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DE Alcohol Server practice questions

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Question 1Delaware alcohol law and the server's legal duties

Under Delaware law, at what age may a person lawfully purchase or consume alcoholic liquor?

  1. 19 years
  2. 21 years Correct answer.
  3. 20 years
  4. 18 years

Explanation

Delaware sets the legal drinking age at 21. Selling, furnishing, or serving alcoholic liquor to anyone under 21 is prohibited, and a server must verify age before service when the customer's age is in question.

Question 2Delaware alcohol law and the server's legal duties

Which document is acceptable proof of age for alcohol service in Delaware when it is valid, unexpired, and bears the customer's photograph?

  1. A gym membership card
  2. A library membership card
  3. A workplace identification badge
  4. A current Delaware driver's license Correct answer.

Explanation

A valid, unexpired driver's license issued by Delaware or another state is a reliable photo identification for age verification. Cards that lack a birth date and official issuance, such as library, workplace, or gym cards, do not establish legal age.

Question 3Delaware alcohol law and the server's legal duties

A server suspects a customer is using a borrowed identification card. What is the server's best legal course of action?

  1. Serve a smaller portion to limit liability
  2. Refuse service and ask for a second form of identification Correct answer.
  3. Confiscate the card and call the police immediately
  4. Serve the customer because a card was presented

Explanation

When identification appears altered, borrowed, or inconsistent with the customer, the server should refuse service and may request additional identification. Serving on the basis of a doubtful card exposes the server and the establishment to liability for furnishing alcohol to a minor.

Question 4Delaware alcohol law and the server's legal duties

Which behavior by a customer is the clearest sign that the customer should not be served more alcohol?

  1. Speaking more loudly than other patrons
  2. Stumbling, slurring words, and losing train of thought Correct answer.
  3. Ordering a second beverage within ten minutes
  4. Asking the server for a glass of water

Explanation

Stumbling, slurred speech, and confused thinking are recognized signs of intoxication. Delaware law prohibits serving an apparently intoxicated person, so these signs require the server to stop service and arrange safe transportation.

Question 5Delaware alcohol law and the server's legal duties

A visibly intoxicated customer insists on ordering another drink. What must the server do under Delaware law?

  1. Serve a lower-alcohol drink instead
  2. Serve the drink if another customer pays for it
  3. Refuse the drink and offer to call a taxi or other safe ride Correct answer.
  4. Serve the drink but take away the customer's car keys

Explanation

Delaware law forbids selling or furnishing alcohol to an apparently intoxicated person. The server must refuse further service and should help arrange safe transportation rather than allowing the customer to drive.

Question 6Delaware alcohol law and the server's legal duties

In Delaware, which person may lawfully be served alcoholic liquor at a licensed establishment?

  1. A 20-year-old who is accompanied by a parent
  2. A 20-year-old who is a member of the armed forces
  3. A 19-year-old who is married to a 22-year-old
  4. A 22-year-old who shows a valid state identification card Correct answer.

Explanation

Only a person who is at least 21 and presents acceptable identification may be served. Parental accompaniment, marriage, or military status does not create an exception to Delaware's legal drinking age.

Question 7Delaware alcohol law and the server's legal duties

Which statement describes a server's duty when a customer appears to be approaching intoxication?

  1. Ask other customers to watch the person
  2. Continue service until the customer asks to stop
  3. Monitor the customer, slow service, and stop before intoxication Correct answer.
  4. Serve only beer because it has less alcohol

Explanation

A responsible server monitors consumption and intervenes before the customer becomes intoxicated. Delaware law places the duty to avoid serving apparently intoxicated persons on the licensee and its employees, not on other patrons.

Question 8Delaware alcohol law and the server's legal duties

A customer becomes ill and passes out after being served. Which action best protects the customer and limits the establishment's liability?

  1. Move the customer outside and leave them alone
  2. Serve water and continue service to the group
  3. Call emergency medical services and stay with the customer Correct answer.
  4. Give the customer coffee and send them home

Explanation

A customer who loses consciousness may be experiencing alcohol poisoning, which is a medical emergency. The server should call 911, keep the person safe, and not attempt home remedies or abandonment.

Question 9Delaware alcohol law and the server's legal duties

Under Delaware law, a licensee may be held liable when a visibly intoxicated patron is served and later causes harm to a third party. This liability is best described as:

  1. Dram shop liability Correct answer.
  2. Premises trespass liability
  3. Strict product liability
  4. Employment discrimination liability

Explanation

Dram shop liability holds a licensed establishment responsible for harm caused by serving alcohol to an intoxicated person or a minor. Delaware recognizes such civil liability when the licensee's service causes injury to others.

Question 10Delaware alcohol law and the server's legal duties

A server is unsure whether a customer is 21. What does Delaware law require the server to do before serving alcohol?

  1. Ask the customer to state their age verbally
  2. Serve the customer and observe their behavior
  3. Require reliable proof of age before serving Correct answer.
  4. Serve only if the customer is with older friends

Explanation

When age is in doubt, the server must obtain reliable proof of age before furnishing alcohol. A verbal statement or the presence of older companions is not sufficient verification under Delaware law.

Question 11Delaware alcohol law and the server's legal duties

Which form of identification is generally acceptable for alcohol service in Delaware when it is valid and unexpired?

  1. A student identification card
  2. A U.S. military identification card Correct answer.
  3. A photocopy of a passport
  4. A Social Security card

Explanation

A valid U.S. military identification card bearing a photograph and date of birth is acceptable proof of age. Photocopies, student cards, and Social Security cards do not reliably establish identity and age.

Question 12Delaware alcohol law and the server's legal duties

A server notices that a customer's identification card shows a birth date making the customer 21, but the card's photo does not match the customer. What is the proper response?

  1. Refuse service and request another form of identification Correct answer.
  2. Accept the card if the customer knows the address
  3. Serve because the birth date is valid
  4. Serve a nonalcoholic beverage and charge for alcohol

Explanation

A photo that does not match the presenter indicates the card may be borrowed or altered, so the server must refuse service and seek another identification. Relying on the printed birth date alone would permit service to an underage person.

Question 13Delaware alcohol law and the server's legal duties

Which statement best describes Delaware's rule on providing alcohol to a person who is already visibly intoxicated?

  1. It is permitted with a manager's written approval
  2. It is prohibited for the licensee and its employees Correct answer.
  3. It is permitted if the person is a hotel guest
  4. It is permitted if the person is not driving

Explanation

Delaware law prohibits a licensee or its employees from selling or furnishing alcohol to an apparently intoxicated person. Hotel guest status, driving plans, and managerial approval do not create exceptions to this prohibition.

Question 14Delaware alcohol law and the server's legal duties

A group orders a round of shots for a friend who is already showing signs of intoxication. How should the server handle the order?

  1. Serve the shots but pour smaller amounts
  2. Refuse to serve the intoxicated friend and explain the policy Correct answer.
  3. Serve the shots because the friend did not order them
  4. Ask the friend to sign a waiver before serving

Explanation

The server must not furnish alcohol to an apparently intoxicated person even when someone else orders it. Refusing the drink for that individual and explaining the establishment's policy is the lawful response.

Question 15Delaware alcohol law and the server's legal duties

Which action by a Delaware licensee best supports compliance with alcohol service laws?

  1. Serving alcohol only after 10 p.m.
  2. Requiring all servers to complete an approved alcohol server training program Correct answer.
  3. Allowing servers to decide individually whether to check identification
  4. Posting the legal drinking age only in the office

Explanation

Delaware encourages or requires approved server training so employees recognize intoxication and verify age correctly. Written policies alone, inconsistent carding, or limited hours do not substitute for trained staff.

Question 16Delaware alcohol law and the server's legal duties

A customer who has been refused service becomes angry and threatens the server. What is the server's safest response?

  1. Argue with the customer to establish authority
  2. Serve the drink to calm the customer down
  3. Stay calm, keep a safe distance, and call a manager or police Correct answer.
  4. Follow the customer outside to continue the discussion

Explanation

The server should remain calm, avoid confrontation, and involve a manager or law enforcement when a refused customer becomes threatening. Serving the drink or following the customer would increase danger and liability.

Question 17Delaware alcohol law and the server's legal duties

Which piece of information on a Delaware driver's license is most important for a server to compare with the customer?

  1. The customer's height and weight only
  2. The customer's organ donor status
  3. The license's expiration date and the customer's appearance Correct answer.
  4. The customer's driving record

Explanation

The server should check that the license is unexpired and that the photograph and physical description match the customer. Expiration and appearance are the key indicators of a valid, properly presented identification.

Question 18Delaware alcohol law and the server's legal duties

Which statement about alcohol service to a minor in Delaware is accurate?

  1. A minor may be served if a parent orders the drink
  2. A minor may be served if the minor is not driving
  3. A minor may not be served alcohol even with parental consent Correct answer.
  4. A minor may be served in a private club without restriction

Explanation

Parental consent does not override Delaware's minimum drinking age. A licensee or server who furnishes alcohol to a minor commits a violation regardless of who orders or pays for the drink.

Question 19Delaware alcohol law and the server's legal duties

A customer shows a Delaware identification card that expired six months ago. What should the server do?

  1. Accept it if the photo matches
  2. Accept it because it was issued by Delaware
  3. Accept it if the customer explains the delay
  4. Refuse service and ask for current identification Correct answer.

Explanation

An expired identification is not reliable proof of current age or identity, so the server should refuse service until a valid, unexpired document is presented. The issuing state and a matching photo do not cure expiration.

Question 20Delaware alcohol law and the server's legal duties

Which practice helps a server avoid over-serving a customer who is drinking quickly?

  1. Bringing two drinks at a time to save trips
  2. Encouraging the customer to finish before closing
  3. Serving doubles without telling the customer
  4. Offering water and food and pacing drink orders Correct answer.

Explanation

Pacing service and offering water and food slows alcohol consumption and helps the server monitor the customer. Serving multiple or stronger drinks without disclosure increases the risk of intoxication and liability.

Question 21Delaware alcohol law and the server's legal duties

A server sees a customer pour alcohol from a flask into a soft drink. What is the appropriate action?

  1. Join the customer to avoid embarrassment
  2. Ignore it because the establishment did not serve the alcohol
  3. Ask the customer to stop and remove the outside alcohol Correct answer.
  4. Confiscate the flask and call the police immediately

Explanation

Outside alcohol brought into a licensed premises is not permitted, and the server should stop the practice and remove the alcohol. Ignoring it allows unregulated consumption that the establishment cannot monitor.

Question 22Delaware alcohol law and the server's legal duties

Which record-keeping practice is most useful for a Delaware licensee to demonstrate responsible service?

  1. Relying on memory rather than written records
  2. Recording only the names of customers who tip well
  3. Keeping a log of refused service and incidents Correct answer.
  4. Destroying incident records at the end of each shift

Explanation

A written log of refusals and incidents documents the establishment's responsible-service efforts and can be important evidence if liability is later alleged. Destroying records or relying on memory weakens that defense.

Question 23Delaware alcohol law and the server's legal duties

A server wants to check identification in a dimly lit bar. Which method best supports accurate verification?

  1. Checking the card quickly to keep the line moving
  2. Asking another customer to confirm the birth date
  3. Accepting the card if the customer is a regular
  4. Using a flashlight or well-lit area to inspect the card Correct answer.

Explanation

Proper inspection requires adequate lighting to see security features, dates, and photo details. Rushing, relying on familiarity, or asking other customers does not provide reliable verification.

Question 24Delaware alcohol law and the server's legal duties

Which situation most clearly requires a server to stop alcohol service to a customer?

  1. The customer is quiet and drinking slowly
  2. The customer's speech is slurred and balance is unsteady Correct answer.
  3. The customer orders food with the drink
  4. The customer asks for the check

Explanation

Slurred speech and unsteady balance are classic signs of intoxication, and Delaware law prohibits serving an apparently intoxicated person. Quiet behavior, food orders, or requesting the check do not indicate intoxication.

Question 25Delaware alcohol law and the server's legal duties

A licensee's employee serves alcohol to a minor using a borrowed identification. Which statement about the licensee's exposure is most accurate?

  1. The licensee has no exposure because the employee acted alone
  2. The licensee is liable only if the minor is injured
  3. The licensee is protected because the minor used a fake card
  4. The licensee may face administrative and civil consequences for the employee's service Correct answer.

Explanation

A licensee is responsible for the acts of its employees in serving alcohol, and service to a minor can lead to administrative penalties and civil liability. The employee's individual conduct and the minor's deception do not eliminate the licensee's exposure.

Question 26Delaware alcohol law and the server's legal duties

In Delaware, what is the minimum age at which a person may lawfully purchase and consume alcoholic liquor at an on-premise licensed establishment?

  1. 25 years
  2. 21 years Correct answer.
  3. 19 years
  4. 18 years

Explanation

Delaware sets the legal drinking age at 21, so a licensee may not sell or serve alcoholic liquor to anyone under that age. Serving a younger person exposes the server and the licensee to criminal and administrative penalties.

Question 27Delaware alcohol law and the server's legal duties

A Delaware licensee holds an on-premise license that permits sales of alcoholic liquor for consumption on the premises. Which activity falls within that authority?

  1. Selling sealed bottles for the customer to carry home
  2. Selling a keg to a customer who will resell it at a party
  3. Delivering cases of beer to a customer's residence
  4. Serving a mixed drink to a customer seated at the bar Correct answer.

Explanation

An on-premise license authorizes sale and service of alcoholic liquor for consumption where it is sold, such as a mixed drink served at the bar. Off-premise sales, package sales, and deliveries require a different license type.

Question 28Delaware alcohol law and the server's legal duties

A Delaware server is completing a sale and wants to confirm that the transaction is being conducted lawfully. Which element must the server verify before handing over the drink?

  1. That the customer has paid in advance
  2. That the customer is of legal drinking age and not visibly intoxicated Correct answer.
  3. That the customer has a reservation at the establishment
  4. That the customer is a resident of Delaware

Explanation

Every alcohol sale requires the server to confirm the customer meets the age requirement and is not visibly intoxicated. These two checks are the core legal duties that attach to each transaction.

Question 29Delaware alcohol law and the server's legal duties

Delaware law prohibits certain sales practices that encourage excessive drinking. Which practice is specifically restricted for licensees?

  1. Posting the establishment's closing time
  2. Charging a cover charge at the door
  3. Selling alcohol to a visibly intoxicated person Correct answer.
  4. Displaying a menu of nonalcoholic beverages

Explanation

Serving alcohol to a person who is visibly intoxicated is prohibited because it creates foreseeable risk of harm to the customer and the public. The other listed practices are ordinary business operations and are not prohibited sales to an impaired person.

Question 30Delaware alcohol law and the server's legal duties

A Delaware licensee is required to keep its license available at the licensed premises. What is the practical purpose of this requirement?

  1. It authorizes the licensee to serve minors in special cases
  2. It lets the public and inspectors confirm the premises is properly licensed Correct answer.
  3. It replaces the need to train employees on alcohol service
  4. It allows the licensee to avoid paying annual fees

Explanation

Displaying the license allows regulators and the public to verify that the establishment holds valid authority to sell alcohol. It does not change any substantive duty, including the prohibition on serving minors.

Question 31Delaware alcohol law and the server's legal duties

A Delaware server is asked by a customer whether the establishment can serve alcohol on Sunday morning. Which factor determines whether service is lawful at that time?

  1. The hours and days authorized by the license and Delaware law Correct answer.
  2. The customer's preference for morning drinks
  3. The number of other customers present
  4. The server's personal schedule

Explanation

Alcohol sales are limited to the days and hours permitted by the license and by Delaware law, so the server must check those authorized times. Personal schedules, customer preference, and crowd size do not create authority to sell outside permitted hours.

Question 32Delaware alcohol law and the server's legal duties

A Delaware server notices a customer is slurring words, swaying on the stool, and having trouble counting cash. What is the server's most appropriate legal response?

  1. Serve one more drink but water it down
  2. Ask another customer to keep buying drinks for the person
  3. Switch the customer to a stronger drink to speed up the evening
  4. Stop serving alcohol and offer food, water, and help getting home safely Correct answer.

Explanation

These signs indicate visible intoxication, so the server must stop alcohol service. Offering food, water, and safe transportation supports the customer's wellbeing and reduces liability risk.

Question 33Delaware alcohol law and the server's legal duties

A Delaware licensee's staff member serves alcohol to an underage customer who used a convincing fake ID. Which factor most affects the licensee's potential liability?

  1. Whether the underage customer paid in cash
  2. Whether the customer left a tip
  3. Whether the licensee made a reasonable effort to verify age as required by law Correct answer.
  4. Whether the establishment was busy that night

Explanation

Delaware law provides defenses where a licensee made a reasonable, good-faith effort to verify age using acceptable identification. Payment method, crowd level, and tipping are irrelevant to whether the licensee exercised its duty.

Question 34Delaware alcohol law and the server's legal duties

A customer at a Delaware bar orders a third cocktail within twenty minutes and is beginning to speak loudly and lose coordination. Which server action best fulfills the legal duty?

  1. Refuse the drink and offer a nonalcoholic alternative Correct answer.
  2. Ask the bartender to make the drink stronger
  3. Serve the drink quickly to avoid an argument
  4. Serve the drink but write down the customer's name

Explanation

Rapid consumption combined with emerging signs of impairment requires the server to stop alcohol service. Offering a nonalcoholic alternative maintains hospitality while complying with the law.

Question 35Delaware alcohol law and the server's legal duties

A Delaware licensee wants to reduce the risk of serving intoxicated customers during a busy event. Which operational practice most directly supports that goal?

  1. Limiting water service to paying customers only
  2. Offering discounted multiple-drink specials
  3. Assigning trained staff to monitor customers and cutting off service at defined impairment signs Correct answer.
  4. Removing all seating so customers drink faster

Explanation

Monitoring by trained staff and consistent cutoff criteria directly support compliance with the prohibition on serving visibly intoxicated persons. Practices that accelerate drinking or restrict water increase risk rather than reduce it.

Question 36Delaware alcohol law and the server's legal duties

A customer at a Delaware establishment presents a passport as identification. How should the server evaluate it?

  1. Accept it without inspection because passports are never forged
  2. Reject it because only state-issued cards are acceptable
  3. Photograph it and keep a copy in the register
  4. Check that it is valid, unexpired, and that the photo and birth date match the customer Correct answer.

Explanation

A valid, unexpired passport is an acceptable form of identification, but the server must still inspect it for authenticity and confirm the photo and birth date match the customer. Unquestioning acceptance or blanket rejection both fail the duty.

Question 37Delaware alcohol law and the server's legal duties

A Delaware server suspects a customer's identification was altered because the birth date area looks uneven and the laminate is peeling. What is the best course of action?

  1. Accept it because the customer looks old enough
  2. Refuse service and ask for a second valid form of identification Correct answer.
  3. Confiscate the card and call the police immediately
  4. Serve the drink but note the suspicion on the receipt

Explanation

Signs of alteration mean the server cannot rely on the document, so service should be refused unless valid identification is produced. Confiscating property or serving anyway both create unnecessary risk.

Question 38Delaware alcohol law and the server's legal duties

A Delaware licensee is reviewing its obligations regarding intoxicated customers who arrive already impaired. Which statement reflects the licensee's duty?

  1. The licensee may serve them once to avoid embarrassment
  2. The licensee may serve them if they are accompanied by a sober friend
  3. The licensee must refuse alcohol service to a person who is visibly intoxicated Correct answer.
  4. The licensee may serve them if they pay a higher price

Explanation

The prohibition applies to any person who is visibly intoxicated, whether the impairment began on or off the premises. Neither embarrassment, a companion's presence, nor pricing changes that duty.

Question 39Delaware alcohol law and the server's legal duties

A Delaware server sees a customer who appears intoxicated get into the driver's seat of a car in the parking lot. Which action best reflects the server's duty of care?

  1. Serve a cup of coffee and send the customer on the way
  2. Take the customer's keys by force and lock them in the office
  3. Ignore it because the parking lot is outside the licensed premises
  4. Try to persuade the customer not to drive and offer to call a ride or taxi Correct answer.

Explanation

A server who has served an impaired customer should take reasonable steps to prevent foreseeable harm, such as urging the person not to drive and arranging alternative transportation. Forcibly taking property or doing nothing both create risk.

Question 40Delaware alcohol law and the server's legal duties

A Delaware licensee's bartender is unsure whether a customer is 21 because the customer looks young and has no identification. What is the legally correct outcome?

  1. Refuse alcohol service until valid proof of age is provided Correct answer.
  2. Serve the customer and monitor the tab closely
  3. Serve a low-alcohol drink as a compromise
  4. Ask the customer to sign a statement that they are 21

Explanation

When age cannot be verified with acceptable identification, the server must decline alcohol service. Monitoring, low-alcohol substitutes, and self-declarations do not satisfy the verification requirement.

Question 41Delaware alcohol law and the server's legal duties

A Delaware server is asked to serve a drink to a customer who is not present at the bar, with the drink to be delivered to a person waiting outside. What is the most appropriate response?

  1. Refuse, because the server cannot verify the age or condition of the person who will consume the alcohol Correct answer.
  2. Serve it if the purchaser signs for the drink
  3. Serve it, because the purchaser is of age
  4. Serve it if the purchaser pays with cash

Explanation

The server's duties attach to the person who will consume the alcohol, so serving an unseen third party prevents age and intoxication checks. Neither payment method nor a signature cures that gap.

Question 42Delaware alcohol law and the server's legal duties

A Delaware licensee wants to document responsible service in case of a later dispute. Which record is most useful for that purpose?

  1. A schedule of employee break times
  2. A list of the most popular drinks sold each night
  3. A log noting refusals, identification checks, and incidents with times and staff initials Correct answer.
  4. A copy of the establishment's social media posts

Explanation

Contemporaneous records of refusals, ID checks, and incidents show the licensee's consistent efforts to comply with alcohol service law. Popularity lists, social media, and break schedules do not document compliance decisions.

Question 43Delaware alcohol law and the server's legal duties

A Delaware server has refused alcohol to an intoxicated customer who then becomes verbally aggressive. Which response best balances safety and legal duty?

  1. Argue with the customer to establish authority
  2. Physically escort the customer out alone
  3. Serve the customer a drink to calm them down
  4. Stay calm, avoid escalation, summon help, and arrange for the customer to leave safely Correct answer.

Explanation

The refusal must stand, but the server should manage the situation without escalation and with backup to protect staff and patrons. Serving the person or confronting them alone increases the risk of harm.

Question 44Delaware alcohol law and the server's legal duties

A Delaware licensee discovers that a server served alcohol to a minor without checking identification. Which statement best describes the licensee's position?

  1. The licensee is liable only if the minor was under 18
  2. The licensee may face penalties because it is responsible for its employees' service of alcohol Correct answer.
  3. The licensee is protected because the minor used a fake ID
  4. The licensee bears no responsibility because the server acted alone

Explanation

Licensees are responsible for the conduct of employees acting within their employment when alcohol is served unlawfully. The licensee's exposure does not depend on the minor being under 18, and a fake ID does not automatically protect an establishment that failed to check.

Question 45Checking identification and preventing sales to minors

Under Delaware law, which document is acceptable as proof of age for a customer who wants to buy alcohol?

  1. A expired military ID card
  2. A student ID card with a photo
  3. A photocopy of a passport
  4. A current Delaware driver's license Correct answer.

Explanation

Delaware accepts certain government-issued photo identification, and a valid, current Delaware driver's license is one of the standard forms. Photocopies, expired documents, and school IDs do not meet the requirement.

Question 46Checking identification and preventing sales to minors

A customer hands you a Delaware ID that shows a birth date making them 20 years old today. What must you do?

  1. Sell only if a parent is present in the store
  2. Sell the alcohol because the ID looks genuine
  3. Refuse the sale because the customer is under 21 Correct answer.
  4. Ask the customer to sign a waiver before selling

Explanation

Delaware's minimum legal sales age for alcohol is 21. If the date of birth on the presented ID shows the customer is under 21, the sale must be refused regardless of how genuine the ID appears.

Question 47Checking identification and preventing sales to minors

When is the best time to check a customer's identification for an alcohol purchase?

  1. After the customer has paid at the register
  2. After the customer leaves the counter
  3. Only when the customer looks younger than 30
  4. Before ringing up or handing over the alcohol Correct answer.

Explanation

Identification should be checked before the transaction is completed, meaning before the alcohol is rung up or handed over. This prevents an illegal sale from occurring in the first place.

Question 48Checking identification and preventing sales to minors

A customer presents an ID whose birth date would make them 21 years old tomorrow. What is the correct action today?

  1. Sell the alcohol since their birthday is close
  2. Sell a smaller quantity of alcohol
  3. Refuse the sale because they are not yet 21 Correct answer.
  4. Ask a coworker to approve the sale

Explanation

A person becomes legally able to purchase alcohol on their 21st birthday, not before. On the day before that birthday the customer is still 20 and the sale must be refused.

Question 49Checking identification and preventing sales to minors

Which of these is a warning sign that an ID may have been altered?

  1. The birth date is printed in the same font as the rest of the card
  2. The card bends slightly when flexed
  3. The photo appears to be lifted or shows a cut edge Correct answer.
  4. The card has a raised, textured surface across the photo area

Explanation

A photo that looks lifted, has visible cut edges, or sits unevenly is a common sign of tampering. Genuine cards have photos that are integrated smoothly into the card surface.

Question 50Checking identification and preventing sales to minors

A customer becomes angry and demands alcohol after you refuse the sale because they have no ID. What is the appropriate response?

  1. Threaten to call the police immediately
  2. Take the customer's money but hold the alcohol
  3. Calmly restate the policy and offer to call a manager Correct answer.
  4. Make the sale to avoid a confrontation

Explanation

Servers should stay calm, restate the ID policy clearly, and involve a manager if needed. Making the sale to avoid conflict violates the law and rewards aggressive behavior.