I85PREP
⌘ K
Dell NetWorker Deploy 2023 study materials
Dell NetWorker Deploy 2023 study resources

Dell NetWorker Deploy 2023: Monitoring, Reporting, and Troubleshooting

Dell NetWorker Deploy 2023 · Work through your exam, one topic at a time.

All guide sections

Monitoring, Reporting, and Troubleshooting

What this domain tests

This domain asks where to look when a job fails, how to read NetWorker logs, how to use monitoring interfaces, and which reports show backup, media, and client status.

Monitoring surfaces

NMC and NWUI show alerts, job status, device status, and policy results. nsrwatch displays server messages in real time. Notifications can be configured for email or SNMP so failures do not depend on someone watching a console. The jobs database records job states and error messages; use the job details before guessing at a cause.

Logs and diagnostics

  • /nsr/logs/daemon.raw is the main daemon log. It is binary and must be rendered with nsr_render_log before reading.
  • /nsr/logs/messages and platform logs may contain OS-level errors such as device or permission failures.
  • nsrget collects logs and configuration data for support analysis.
  • Check nsrd, nsrmmd, nsrexecd, and authentication service status before interpreting application errors.

Reports

NMC and NWUI reports cover backup success and failure, client backup status, media and volume usage, and license usage. Use them to identify clients that have not backed up, pools that are filling, or jobs that repeatedly fail.

Worked example

A backup job hangs at 0% and then fails. The job details show a storage-node connection error. Check the storage node service, nsrmmd, device status, and network reachability from the client to the storage node. Then render daemon.raw around the job start time to confirm whether the failure is device-related or authentication-related. This sequence separates the data path from the control path and avoids changing the client schedule, which is not the cause.

Traps

Do not read daemon.raw directly; render it first. Do not treat a client-side “connection refused” as proof that the client is down; the target storage node or authentication service may be unreachable. Do not rely on the console alone when notifications are disabled. A successful job status does not prove the data is recoverable; check media availability and retention.