A delegation includes the task but not the authority
A fictional supervisor assigns an employee responsibility for completing a customer-service improvement by Friday. The employee cannot access the required records, approve a routine resource request or obtain answers from another team, and the supervisor has not named an escalation contact. A colleague proposes treating the delay as proof that the employee lacks motivation. Another examines the assigned outcome, actual authority, resources and cross-team dependencies before judging performance. This written exercise changes no job or personnel record. It asks how delegation can fail despite a clear deadline and why fair feedback requires evidence about conditions within and beyond the employee’s control rather than relying on a personal label.
1. What is missing from the delegation?
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The needed access, resources, decision authority and escalation arrangements have not been aligned with the assigned result.
2. What should the supervisor do first?
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Clarify the relevant requirements and barriers, provide or arrange authorized support, agree useful checkpoints and assess actual behavior fairly rather than assume a motivation defect.