An incident handover omits the active dependency

A fictional overnight operator restores a service through an approved workaround. The incident ticket is marked resolved, but the service still depends on a temporary configuration and a vendor follow-up has not been completed. The next shift receives only a count of closed tickets and no note about the workaround, owner or return-to-normal conditions. A colleague says no handover detail is needed because the dashboard is green. Another proposes transferring the actual service state, evidence, remaining risk and pending actions. This written exercise changes no configuration or ticket. It asks why restored availability and complete problem resolution are different and which information should accompany an accountable operational handover.