Passenger Safety and Emergency Procedures
Passenger Safety and Emergency Procedures
This domain tests what you do before and during an emergency: know the exits, decide whether to evacuate, protect passengers, and communicate. It also covers unruly passengers and medical events.
Know your exits and equipment
- Exits include the entry door, emergency windows, roof hatches, and rear door. Know how each release works on your bus.
- Equipment: fire extinguisher, first aid kit, body-fluid kit, reflective triangles, and a seat-belt cutter if equipped.
- Keep exits unobstructed; a bag in front of an emergency window is a hazard.
Fire and evacuation
- For fire, smoke, or imminent danger: stop in a safe place, set the parking brake, turn off the engine, and evacuate. Move passengers at least 100 feet away and upwind.
- Call 911 and report the location, bus number, and injuries. Account for every passenger.
- Use an extinguisher only on a small fire and only if you have a clear escape path. Aim at the base of the flames. Do not open an engine cover if the engine is on fire; oxygen can make it worse.
- If the bus stalls on a railroad crossing, evacuate immediately and move away from the tracks, even if you have not called for help.
Medical and unruly passengers
- For a medical emergency, stop safely, call 911, and give first aid within your training.
- For an unruly passenger, stay calm; do not physically confront unless someone is in immediate danger. Stop in a safe, public place and call dispatch or police.
- In a hijacking, do not resist. Follow instructions, avoid sudden moves, and note details for police.
Worked example
The engine begins smoking and flames appear. The driver should stop away from traffic, set the brake, evacuate passengers upwind, call 911, and not raise the engine cover. Reason: passengers are the priority; opening the cover feeds oxygen to the fire.
Traps
- Using water on a fuel or electrical fire.
- Letting passengers reboard before the fire department clears the bus.
- Forgetting a headcount after evacuation.
- Blocking an exit with luggage.