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Google IT Support: System Administration

Google IT Support · Work through your exam, one topic at a time.

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System Administration

Core duties

Provisioning and de-provisioning accounts, patching, backups, monitoring, and documentation. Least privilege and role-based groups matter more than individual permissions. Change management, meaning recording what you changed, why, and how to roll back, prevents most outages from becoming long ones.

Backups

Follow 3-2-1: three copies, two media types, one offsite. RAID protects against disk failure, not deletion, ransomware, or fire. Snapshots are not backups unless stored separately. Test restores; an untested backup is only a hope.

Monitoring and logs

Watch disk space, CPU, memory, uptime, and service health. Logs from Event Viewer, journalctl, or syslog are evidence; check timestamps and correlate events. Scheduled tasks and cron automate maintenance.

Traps

  • Treating RAID or snapshots as a backup.
  • Granting admin rights to 'fix' a permission problem.
  • Disabling a firewall or antivirus to make something work.
  • Making several changes at once, then not knowing which one fixed it.
  • Forgetting to remove access for departed staff.
  • Skipping documentation.

Rule of thumb

Before any risky change: know the rollback, announce the maintenance window, back up the configuration, change one thing, verify, and record it. If a server fills its disk, safely clear logs or temp files, then find what is filling it rather than only adding space.