Workflow management
Workflow management
This domain tests whether you can convert an inspection into sequenced, resourced, and monitored work on an occupied commercial site. The exam focuses on phasing, communication, escalation, and quality-control holds - not on equipment theory.
Core rules
- Sequence the job in phases: assessment, authorization, containment and stabilization, extraction and demolition, drying, verification, and demobilization. Each phase needs an owner and an exit condition.
- Match resources to the building. Confirm available amperage, circuit capacity, floor loading, elevator access, and after-hours entry before promising a start time.
- Zone the work. In occupied buildings, separate wet zones with containment and pressure differentials so tenants, patients, or employees can remain in unaffected areas.
- Set a monitoring cadence and escalation trigger. Daily readings at a fixed time are normal; a trigger might be no measurable moisture reduction over two consecutive days, a rising cavity RH, or a new water source.
- Maintain one communication path. Name a site contact, a technician lead, and an escalation contact. Record verbal instructions in the job file.
- Hold demobilization until verification. Equipment comes out only after readings meet the dry standard and the client has signed off.
Worked example
A 12,000-square-foot call center must stay operational. Zone A is wet carpet and gypsum; Zones B and C are dry but share a return-air path. The plan keeps B and C live, installs containment at Zone A, and schedules noisy extraction after peak hours. Power is surveyed before equipment is staged. Daily 7 a.m. readings are assigned to one technician, with an escalation trigger if Zone A wall-cavity RH does not fall over two days. The exit condition is dry-standard readings plus client walkthrough, not a calendar date.
Traps
Promising a start date before a power survey; leaving technicians without a named escalation contact; moving equipment before verification; allowing multiple people to give conflicting instructions.