Process administration
Process administration
This domain covers the paperwork and controls that make a drying project defensible: authorization, job-file completeness, equipment accountability, change orders, safety records, and billing support. The exam tests whether your records would support the same conclusions if reviewed weeks later.
Core rules
- Obtain written authorization before work. The authorization should identify the scope, access, exclusions, and who may approve changes. Verbal approval is recorded and later confirmed in writing.
- Build a complete job file: signed contract, moisture map, daily drying log, psychrometric readings, equipment placement and run hours, photos with dates and locations, safety plan, and communication log.
- Track equipment as an asset. Record placement, serial number, start and stop times, and removal. Billing must match on-site run time, not planned time.
- Control scope changes. Hidden mold, failed substrates, or added rooms require a change order or supplemental authorization before extra work proceeds.
- Separate safety administration from drying records but cross-reference them. Note PPE, containment, waste disposal, and any regulatory notifications.
- Protect confidentiality. Commercial losses can involve tenant data, security layouts, and health information; limit distribution and retain records per policy.
Worked example
An adjuster authorizes drying of a 4,000-square-foot retail backroom. On day two, the technician finds microbial growth behind baseboard that was not in the original scope. The project manager stops that portion, photographs and meters the area, prepares a change order with quantity and rationale, and obtains written approval before remediation. The daily log records the stop time, the added scope, and the revised equipment plan. The final invoice references the change order and the equipment run hours. The trap avoided is performing extra work on a phone call and discovering at invoicing that the adjuster will not pay for undocumented scope.
Traps
Billing equipment that was removed early; relying on verbal approvals; missing signatures; photos without location or date; logs that do not match the moisture map.