Patrolling, Surveillance and Handling of Incidents and Crowds
What this domain tests
How a guard patrols intelligently, monitors cameras responsibly, and reacts correctly when something goes wrong or a crowd builds up.
Patrolling
Purpose: deter, detect, reassure, report. Use foot, cycle or vehicle patrol as the site allows; follow the route with clocking points but vary the timing and direction; carry torch, radio and notebook; check locks, shutters, fire points, water tanks, unattended bags, lighting and leaks; log every round.
Surveillance
Cover known blind spots, use PTZ preset tours, watch for loitering and unusual movement, and log any event with time. Respect privacy: no cameras in toilets or changing rooms, no personal use of recordings, no sharing footage on social media.
Incident handling
Reach the spot safely; assess the situation before acting; secure people first, then property; preserve the scene - do not touch, move or clean anything; inform the supervisor and police as required; record the incident; then hand over to the investigating officer.
Crowd management
Barriers and one-way flow, counting heads at entry, cutting inflows before capacity, loud clear announcements, watching for density build-up and panic cues, and calling police or medical help early rather than late.
Worked example
A guard on round finds an unattended bag near the mall escalator. He does not open or move it. He asks people to move away, cordons the area with trolleys and tape, informs the control room, and requests police and the bomb disposal team, recording the exact time of discovery. Reasoning: touching or opening an unattended bag can trigger a device or destroy fingerprint and DNA evidence - cordoning and escalating is the only correct action.
Traps that cost marks
- Chasing an intruder alone instead of informing the control room.
- Entering a crime scene or letting others enter it.
- Pushing back a crowd physically instead of managing flow.