Security Guard Roles, Duties, Conduct and Professional Ethics
What the exam tests
This domain checks whether you know what a guard must do on post, how to behave, and how ethics shape decisions when no supervisor is watching. Questions often use short duty scenarios.
Core rules and concepts
- Role: protect people, property and information; control access; patrol; observe; report; respond; assist customers.
- Duties: report on time, take charge of post, read post instructions, check passes, log visitors, patrol with a purpose, hand over clearly.
- Conduct: correct uniform and ID, sobriety, no sleeping or mobile distraction, confidentiality, no unauthorised absence, no gifts or bribes, respectful language.
- Ethics: integrity, impartiality, minimum force, lawful instructions, accountability. Refuse unlawful orders and report them.
- A guard is not a police officer; detention is exceptional and must be handed to police promptly.
Worked example
A supplier offers ₹500 to enter a warehouse without a gate pass because 'the manager forgot'. Reasoning: accepting money is a bribe and creates an unrecorded entry; the correct action is to stop the person, explain the pass rule, call the supervisor or authorised manager, record the offer, and allow entry only after written authorisation. The guard protects both the client and himself.
Traps that cost marks
- Claiming a guard may physically search anyone. Searches need authority, consent, a witness and same-gender practice.
- Thinking customer service means bending security rules.
- Writing 'I chased him' when the post instruction requires observe-and-report.