Billing, POS Operations and Cash Handling
This domain covers point-of-sale billing, tender handling, cash reconciliation and receipt accuracy. The exam tests transaction flow, change calculation and control of cash.
Core rules and concepts
- POS steps: greet, scan or enter items, check price and quantity, apply authorised discounts, confirm total, take payment, issue receipt, bag and thank.
- Tender types include cash, debit/credit card, UPI, wallet and store credit where offered.
- Cash control includes opening float, cash drops, restricted drawer access, counting and end-of-day reconciliation.
- A GST invoice shows required particulars such as seller details, invoice number, date, description, taxable value, tax rate and amount.
- Voids, refunds and no-sale drawer opens need authorisation and recording.
Worked example
A bill totals Rs 1,247 and the customer pays Rs 2,000 in cash. Change = Rs 2,000 - Rs 1,247 = Rs 753. Count back: Rs 3 to Rs 1,250, Rs 50 to Rs 1,300, Rs 700 to Rs 2,000; total Rs 753. Reasoning: subtraction gives the amount, counting back verifies it and reduces error. The associate should state the amount and hand over the receipt.
Traps that cost marks
- Treating the cash drawer as personal change.
- Scanning an item twice or missing a quantity.
- Giving change without counting it back.
- Processing a refund without following authorisation.
Key points
- Confirm items and total before taking payment.
- Count change back to the customer.
- Keep the drawer closed and secure.
- Record voids, refunds and no-sale opens.
- Reconcile cash at end of shift.