Client Consultation
What this domain covers
Client Consultation tests the structure of the pre-service interview, the contraindication screen, informed consent, and how findings flow into the treatment plan.
Structure of a consultation
- Welcome and need statement: an open question such as what the client would like to change about her skin or hair today.
- History form: allergies, current medication, pregnancy or breastfeeding, diabetes, epilepsy, hypertension, skin conditions, recent cosmetic procedures, previous reactions.
- Visual and tactile assessment: magnifying lamp, cleansing and observing the T-zone, hair and scalp check.
- Patch test where colour, wax, tint or adhesive is involved; record the result and date.
- Explain the procedure, sensations, likely outcome, aftercare and price.
- Consent: signed and dated, and refreshed if the plan changes.
Contraindications to flag
Isotretinoin within the last six months, blood thinners, active cold sore or fungal infection, recent chemical peel or laser, sunburn, open wounds, eczema or psoriasis in the treatment area.
Worked example
A client books a full-leg wax and ticks currently taking acne tablets. On questioning she names isotretinoin and began it two months ago. The correct action is to defer waxing, explain that the drug thins the skin and can cause tearing, offer a trim or gentle alternative, and note the refusal on her card. Reasoning: the risk of skin lifting outweighs the booking.
Traps
- Accepting a verbal no allergies without asking for specifics and recording them.
- Skipping the patch test because the client was waxed somewhere else.
- Consulting after the client is already lying down, leaving no privacy.