Practical Work, Project and On-the-Job Assessment
What the exam tests
This domain is assessed by observation, not only by written answers. You are judged on following SOPs, grooming, customer interaction, billing accuracy, display tasks and the quality of your project file and logbook.
What assessors observe
- Greeting within the accepted script and time, correct posture and uniform.
- Product demonstration with correct specification and safety cautions.
- Billing accuracy: right item, right quantity, right price, correct GST, correct change.
- Display task: planogram followed, facing up, price tags matched, no blocked exits.
- Safety and hygiene: spill response, hand hygiene, correct lifting.
- Complaint role-play: listening, empathy, escalation.
Project file structure
Title → objective → scope → methodology → observations with dates → data table → analysis → conclusion → recommendations → annexures. Every claim needs evidence: a photograph taken with consent, a checklist, a measured figure.
Worked example
Project: reduce billing time at peak hours.
- Baseline: time 30 bills with a stopwatch; average 95 seconds.
- Observation: loose items entered manually from a price list.
- Action: barcode labels for the top 20 loose items and a pre-loaded price list on the POS.
- Re-measure: average 68 seconds, a 28% reduction.
- Report the calculation: (95 − 68) ÷ 95 × 100 = 28.4%. Reasoning: a project earns marks for a measured before-and-after, not for describing a task.
Worked example 2 (viva)
"Why is the price tag placed at the left edge of the shelf?" Answer: because it aligns with the customer's reading direction and matches the planogram position, reducing mismatched billing - a reason, not a rule repeated.
Traps
Copying a project from the internet; filling the logbook in one sitting at the end of the term; describing activities without results; using customer photographs without consent.