Housekeeping Operations
This domain tests room status codes, cleaning sequence and the inspection chain that controls room sales.
Department and its job
Housekeeping keeps rooms, public areas, linen and uniforms clean, safe and presentable. Sections: rooms, public area, linen room, laundry, uniform room, horticulture, desk control. The executive housekeeper plans, budgets and inspects; supervisors check; room attendants service.
Room status codes (learn exactly)
VC vacant clean, VD vacant dirty, OC occupied clean, OD occupied dirty, OOO out of order (maintenance, not sold), OOS out of service (minor, may be sold), DND do not disturb, DL double locked, GR guest refused service. Reception and housekeeping must agree status before a room is sold.
Cleaning rules
Top to bottom, dry before wet, from the far corner towards the exit, in one direction so nothing is missed. Never use guest linen for cleaning; use colour-coded cloths to prevent cross-contamination; place a wet floor sign; report defects, lost property and damages at once. Sequence: strip and make the bed, dust, vacuum, clean the bathroom (WC last), check minibar and stationery, then final inspection and status update.
Worked example
A guest checks out at 10 a.m. Desk control marks the room OD. The attendant services it and marks it VD. The supervisor inspects against the checklist and changes it to VC; only then does reception sell it. Reasoning: status is a safety and revenue control - selling a dirty or OOO room causes a complaint, and keeping a ready room blocked loses revenue.
Traps
Treating OOO and OOS as identical; entering a DND room; skipping supervisor inspection; using bathroom linen for cleaning; logging lost and found without date, room number and finder.