Business Correspondence and Drafting
This domain tests drafting clear, courteous, complete business letters, emails, memos, and notices in correct format.
Structure and tone
- Include reference, date, inside address, salutation, subject, body, complimentary close, signature, and enclosures.
- Use the 7 Cs: clear, concise, concrete, correct, coherent, complete, courteous.
- Keep one idea per paragraph; state the action needed and a deadline.
Worked example
Complaint: Please refer to our order No. 245 dated 3 May for 100 reams of A4 paper. We received 90 reams; invoice No. 789 shows 100. Please supply the shortfall of 10 reams by 20 May or adjust the invoice. Reasoning: it gives order and invoice references, the exact discrepancy, the evidence, and a specific remedy and date, so the reader can act without writing back.
Traps
- Vague subject lines such as Problem.
- Missing reference numbers.
- Over-apologising or sounding aggressive.
- Forgetting enclosures or copies.
Key points are listed in the key_points field.