Employability Skills
What this domain tests
Employability Skills tests the NSQF workplace behaviours that make a technician reliable: attendance, safety discipline, communication, teamwork, problem solving, digital literacy and customer awareness.
Core rules
- Report on time, wear the correct PPE, and follow the site’s safe work procedure. A worker who bypasses safety is a risk to the whole team.
- Use clear, polite communication with supervisors and customers. Confirm instructions back, especially for isolation and restoration of supply.
- Work in a team: share tools, keep the work area clear, and hand over unfinished work with a written note.
- Solve problems systematically: identify the fault, gather information, propose options, choose one, test it and record the result.
- Keep basic digital records: job cards, material lists, meter readings and photographs. Learn to use a smartphone for quotations and payment confirmations.
- Know your rights and responsibilities: wages, working hours, safety equipment, and the duty to report hazards and near misses.
Worked example
You are assigned to replace a DB in an occupied flat. You plan the shutdown, inform the customer in writing, arrange a lock-off, keep the work area covered, and complete the job in the agreed slot. When a material is short, you report it early rather than waiting until the end of the day.
Traps that cost marks
Giving a verbal promise without a written record; leaving a live circuit unattended; blaming others instead of reporting the fault; and skipping the handover note.