Entrepreneurship, Employability and Communication Skills
What this domain tests
Entrepreneurship, Employability and Communication Skills tests the transition from technician to self-employment: spotting an opportunity, costing, pricing, invoicing, customer care, résumé writing, interview behaviour and workplace communication.
Core rules
- A business plan states the product/service, target customer, market survey evidence, costs, price, promotion and break-even. Keep records of purchases, sales and warranty.
- Costing includes direct material, labour, overheads and contingency. Profit is revenue minus total cost. Markup on cost and margin on selling price are different percentages.
- A tax invoice needs seller and buyer details, invoice number and date, description, quantity, taxable value, GST rate and amount, and total.
- Communication is sender–message–channel–receiver–feedback. Use the 7Cs: clear, concise, concrete, correct, coherent, complete and courteous. Active listening means summarising and not interrupting.
- A résumé should be truthful, short and matched to the job; in an interview, explain actual tasks and safety habits.
Worked example
Material costs ₹450 and labour plus overhead is ₹50, so total cost is ₹500. The technician wants 20% profit on cost: profit = 0.20 × 500 = ₹100; selling price before tax = ₹600. With 18% GST added, invoice total = 600 × 1.18 = ₹708. If the customer's budget is ₹600 including tax, the pre-tax price must be 600/1.18 = ₹508.47, which leaves only ₹8.47 profit - so the quotation must state whether tax is included.
Traps
Confusing 20% markup on cost with 20% margin on selling price; forgetting overheads; quoting a price without GST terms; making unsupported claims in a résumé; and treating communication as only speaking. Poor after-sales response loses repeat customers.