Duties, Responsibilities and Conduct of an Unarmed Security Guard
Domain 2 covers what an unarmed guard must do on shift and how to behave. The exam tests duty lists, discipline, confidentiality and the line between an honest mistake and misconduct.
Core duties
- Protect life and property at the assigned post; control access; patrol as directed.
- Observe and report incidents, hazards and faults promptly and factually.
- Operate fire safety and security equipment within the limits of training.
- Assist visitors, staff and emergency services courteously.
- Maintain registers, handover and takeover, and the occurrence book.
- Follow lawful orders, site SOPs and the agency's code of conduct.
- Keep client information confidential; never discuss post details outside.
Conduct rules
Punctuality and proper turnout; no sleeping, drinking, intoxicants or gambling on duty; no personal mobile use except as permitted; no smoking in prohibited areas; no accepting gifts, tips or loans from visitors, vendors or staff; no borrowing client equipment; no fights or arguments; no social media posts about the site. Any sexual harassment complaint is reported at once to the supervisor and the client's Internal Committee under the POSH Act, 2013.
Worked example
At 02:10 you find a colleague asleep at the parking post. Reasoning: an unmanned post is a risk, so first cover or relieve it. Then wake him, inform the shift supervisor and record the fact in the occurrence book with the time. Do not hide it and do not assault or abuse him; the supervisor decides on memo or disciplinary action.
Traps
Signing attendance for an absent colleague; leaving the post to help a friend; writing opinions instead of facts; accepting small gifts as courtesy; using the client's phone or vehicle.