Access Control, Visitor Management and Gatekeeping Procedures
Domain 4 covers who and what may enter a site, how visitors are recorded and how gates are kept. The exam tests pass systems, search rules and the challenge procedure.
Zones and passes
- Zone the site: public reception, semi-restricted offices, restricted plant or cash areas.
- Passes: permanent staff, temporary contractor, visitor, material gate pass, returnable and non-returnable.
- No pass, no entry; verify the pass against photo ID, not against familiarity.
Visitor management steps
- Greet and ask the purpose of the visit.
- Verify government photo ID; check pre-registration or call the host.
- Issue a visible visitor badge; record name, phone, ID number, vehicle, host and time in.
- Explain restricted areas; arrange an escort for non-public zones.
- Check bags where policy allows; deposit prohibited items.
- Record time out and collect the badge.
Vehicle and material control
Check the driver's licence and vehicle documents, look into the cabin, boot, spare wheel and under-seat area, match goods with the gate pass, count packages and have the store or security officer sign. Searches are polite, with consent and a witness; a woman may be searched only by a woman guard.
Worked example
At 23:00 a delivery van presents a handwritten note instead of a gate pass. Reasoning: a handwritten note is not an authorised document. Steps: stop the vehicle at the barrier, call the store duty officer, verify against the approved delivery list, obtain a signed pass, count and check the load, then allow entry. If verification fails, deny entry and record.
Traps
Letting regulars in without ID; forgetting time-out entries; allowing tailgating; improper searching of a female visitor; letting a vendor move unsupervised.