Salon Tools, Equipment, Product Knowledge and Client Consultation
This section covers Salon Tools, Equipment, Product Knowledge and Client Consultation. The exam tests tool identification, safe use, product selection, consultation records and contraindication checks.
Tools, products and consultation
Hand tools include scissors, combs, brushes, files and tweezers; equipment includes dryers, steamers, magnifying lamps and autoclaves. Know each item's purpose and cleaning method. Product knowledge includes active ingredients, pH, dilution, indication, contraindication, expiry and storage. A consultation records contact details, medical history, allergies, medications, previous services, expectations, patch-test results and consent. Ask open questions and listen; explain realistic outcomes and aftercare.
Worked example
A client requests hair colour and mentions a previous reaction to a colourant. The therapist checks the history, does not proceed with the same product, performs a patch test where appropriate, considers a PPD-free alternative only if trained, and records the advice. Reason: a past reaction can indicate allergy, and a patch test plus documentation protects the client and salon.
Traps
Skipping consultation, using expired or incorrectly diluted products, treating equipment as unbreakable, and promising guaranteed results lose marks. Always check electrical cords and keep product labels readable.