Entrepreneurship, Employability and Vocational Skills
This domain tests service-shop practice and self-employment awareness: customer handling, fault diagnosis, estimates, pricing, records, and safe work habits. Answers should show a sequence a real technician can follow.
Core facts
- A service job starts with listening to the complaint, confirming the fault, giving a written estimate, obtaining approval, repairing, testing, and invoicing.
- Keep records of model, serial number, fault, parts used, labour, warranty, and customer contact.
- A simple price build-up is parts + labour + overhead + profit margin. Show the customer what is included.
- Self-employment options include repair services, installation, small assembly, PCB work, and sales support. Reliability and clear communication matter more than hard selling.
Worked example
A repair uses parts costing ₹350 and labour of ₹150. Direct cost is ₹500. Add 20% overhead for rent, tools, and electricity: 0.20 × 500 = ₹100, giving ₹600. Add a 15% profit margin on that amount: 0.15 × 600 = ₹90. The quoted price is ₹690 before any applicable tax. If the customer declines, record the diagnosis and estimate rather than starting work without approval.
Traps
- Quoting a price before diagnosing the fault.
- Promising a completion time without checking parts availability.
- Mixing personal and business cash.
- Handling a complaint defensively instead of documenting the fault and offering a clear remedy.