ITIL 4 CDS

It is a multiple-choice examination. The number of questions, the time allowed and the pass mark are not stated on the PeopleCert pages reviewed for this profile, so treat any figure you see elsewhere as unverified until you confirm it on PeopleCert's own CDS page or your accredited training provider's materials.

The sources reviewed do not state a duration or an item count for ITIL 4 CDS, so we do not publish a figure. Candidates should check the current exam specification on PeopleCert before booking, because these details are set by the exam owner and can be revised between syllabus versions.

No passing score is published on the PeopleCert pages reviewed for this profile. Do not rely on a percentage carried over from another ITIL module - pass marks differ between certifications and can change. Confirm the current threshold with PeopleCert or your accredited training organisation before you sit the exam.

The CDS page reviewed lists no price for this certification, so no fee is recorded here. Prices shown on the PeopleCert site for other certifications, such as the newer Version 5 modules, apply to those products only and must not be assumed to apply to ITIL 4 CDS.

PeopleCert advertises a Take2 re-sit option as a general feature of its certification programme, but the sources reviewed give no CDS-specific retake terms, time limits or conditions. Check whether Take2 is available for this exam and what it covers when you purchase your voucher.

The sources reviewed do not list a formal prerequisite for CDS. In practice the module assumes fluency with Foundation concepts - the service value system, the four dimensions, the guiding principles and the practice model - so studying Foundation first, or revising it thoroughly, is the usual and safer route.

Five areas of equal weight: the concepts and challenges of creating, delivering and supporting services; applying ITIL practices to that work; planning and managing the flow of work and value; building effective teams and organisational culture; and developing and managing capabilities and value streams.

With each area weighted equally, there is no domain you can afford to drop, and no single domain that will carry you. Study in syllabus order for coherence, but spend your final revision time on whichever areas your practice scores show as weakest rather than re-reading what you already know.

Two patterns dominate: memorising definitions without being able to apply them to a scenario, and treating CDS as an extension of Foundation rather than as guidance on flow, team design and value streams. Practise scenario questions, and be ready to justify why one option is better than a plausible alternative.

The sources reviewed promote a newer generation of ITIL certifications alongside ITIL 4 Foundation, but they announce no retirement or withdrawal date for ITIL 4 Specialist: Create, Deliver and Support. No change to the CDS exam is dated in those sources, so check PeopleCert for any later announcement before planning.