A High Risk With No Owner and a Discount Expiring
A retail bank plans to migrate its customer master data platform to a cloud provider over nine months in six releases, covering four million records. The risk register contains one entry: 'migration risk - High', produced on a 3x3 matrix, with no owner and no treatment beyond 'monitor'. Two critical services depend on nightly batch feeds from the platform, and the disaster recovery plan for the cloud target has never been tested. The regulator requires notification of material changes to critical operations. The programme board wants to start in three weeks because the vendor discount expires. The CIO asks you, as the direction and planning lead, whether to proceed.
1. Assess the quality of the existing risk entry and identify what the assessment must add before any decision is taken.
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Why the entry cannot support a decision. 'Migration risk - High' on a 3x3 matrix is a label, not an assessment. It has no owner, no cause, no consequence, no treatment and no review date. It also flattens genuinely different risks into one, so it cannot distinguish a batch-feed failure from a cost overrun. Executives cannot trade off a label.
What the assessment must add.
- Decomposition: separate risks for batch feed continuity, data integrity across four million records, DR readiness, regulatory notification timing, vendor lock-in and release sequencing. Each gets its own owner.
- Cause โ event โ consequence, so treatment can target the cause rather than the symptom.
- Calibrated likelihood and impact, with impact expressed in the bank's own terms - hours of critical service unavailability, records affected, regulatory breach - rather than 'High'.
- Velocity and proximity: how fast the risk would materialise and how soon it could. A DR gap that is untested is not equally risky in release one and release six.
- Inherent vs residual position, with the effect of proposed treatments stated explicitly.
- Risk appetite: what level of critical-service disruption the bank is prepared to accept. Without it, the board cannot say whether any residual level is tolerable.
Judgement point. The vendor discount is a cost consideration, not a risk assessment input. It should be priced as one factor in the decision, not allowed to set the timetable.
2. What do you recommend to the CIO, and how should the decision and its treatment be governed through the programme?
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Recommendation: proceed conditionally, not unconditionally, and not on the vendor's clock.
Conditions before release one.
- Named risk owners for batch continuity, data integrity and DR, with treatments and target dates in the plan itself, not a parallel document.
- DR tested on the cloud target for at least one critical service; an untested plan is an assumption, and release one is the cheapest time to convert it into evidence.
- Regulatory notification path agreed with compliance, including what constitutes 'material' and who signs the notification.
- Release one scoped as a reversible pilot - non-critical data or a single feed - with explicit exit criteria and a documented rollback. Reversibility is what makes an early start defensible.
- Trigger thresholds defined in advance, so a decision to pause is pre-agreed rather than argued under pressure.
How to govern it.
- The programme board owns the decision and the residual risk position; the CIO is accountable for the plan; risk owners report status against treatments at each release gate.
- Gate reviews test evidence, not confidence: DR test result, data reconciliation figures, feed continuity records.
- Report residual risk to the governing body at a stated cadence, with the appetite statement alongside it so the board can judge tolerance rather than just receive a colour.
On the discount. If the commercial benefit is real, seek to secure it contractually with a conditional start rather than compressing the assurance work. A discount that buys an unmanaged critical-service risk is not a saving.
Trade-off to state plainly. Conditional start may delay release one by some weeks and puts the discount at risk. The alternative is accepting a known, untested exposure on services the regulator already watches - which no governing body can evidence as a sound decision.