ITIL 4 Foundation

You must pass two separate components, both scored out of 100 with a 65% minimum. The first is a 40-question multiple-choice ITIL Foundation test. The second is a practical case study: a scenario requiring a written production plus an oral presentation in front of a jury. Both are described on the PeopleCert France Compétences page for RS7093.

A minimum of 65% on each of the two components. Because the threshold applies to each part separately, a very high multiple-choice score does not compensate for a weak case study, and vice versa. Plan your preparation so that both the theory test and the written/oral case work are covered.

The ITIL Foundation test contains 40 multiple-choice questions. That figure is stated on the official France Compétences page for RS7093. The page does not publish a time limit for the test, so ask your training organisation or PeopleCert about duration and scheduling before you book.

The source lists no formal prerequisite qualification. The stated target audience is any candidate who wants an overall understanding of IT service management principles and best practice, and the stated prerequisite is simply that you wish or need to prove ITSM skills for professional or career opportunities. Prior IT experience is helpful but not stated as required.

The price is not published as a fixed figure; it varies according to the training format you choose. Several financing routes are listed: CPF, an OPCO, your employer's skills development plan, or individual funding. You must register through a training organisation, and accredited CPF organisations preparing for ITIL Foundation are listed on the France Compétences site.

The PeopleCert France Compétences page for ITIL Foundation RS7093 does not state a retake policy for this certification. PeopleCert markets a separate re-sit option, but its applicability and conditions here are not confirmed by the source. Confirm retake rules and any associated cost directly with your training organisation or PeopleCert before booking.

Follow the official sequence: service management concepts first, then the service value system, the four dimensions, the seven guiding principles, the service value chain, ITIL practices, continual improvement, service level agreements, and finally performance indicators and metrics. Each module builds vocabulary used by later ones, and the case study draws on the whole set.

The most common risk is preparing only for the multiple-choice test and neglecting the case study, since each part has its own 65% threshold. Weak spots typically include mapping stakeholder roles, presenting the value of a service offer through cost, risk and benefit, and building a structured continual improvement plan with clear roles.

Yes. The training can be followed face-to-face or remotely, depending on the offer of the training organisation you select. The programme is also open to people with disabilities, subject to a review of needs and possible adjustments. Trainers are certified experts accredited by PeopleCert to prepare candidates.

The source states that the RS7093 registration in the France Compétences specific registry runs from 28 February 2025 for a period of three years. It does not state the validity period of the individual ITIL Foundation certificate itself, so check current certificate validity rules with PeopleCert.