Technical Communication and Workplace Documentation
This domain tests whether you can record, transmit and control technical information so that a job can be repeated and audited. Questions cover the title block, work orders, inspection and nonconformance records, revision control, and clear report writing.
Controlled documents
A drawing title block carries the part name and number, scale, material, general tolerance, projection symbol, and the drawn/checked/approved signatures with a revision letter. Revision control means the change is described in a revision block, dated, approved, and every superseded copy is withdrawn from the workshop.
Records
- Work order/job card: asset or part number, operation, labour hours, parts used, technician, date.
- Inspection report: characteristic, specification, measured value, pass/fail.
- Nonconformance report (NCR): part number, quantity, defect description, specification clause breached, disposition (rework, scrap, concession), signature.
- Handover log: state of the equipment, work outstanding, isolations in place.
Writing rules
Lead with the purpose, then scope, findings, conclusion and recommendation. Keep one idea per paragraph, state units and tolerances, define abbreviations at first use, and write factually with times and numbers rather than blame.
Worked example. The workshop holds drawing Rev B while the register lists Rev C. Correct action: stop production, quarantine the Rev B copy, issue Rev C against a signed requisition, note the withdrawal in the document register, and confirm the change does not affect parts already made.
Traps. Giving verbal instructions with no record; handwriting changes directly on a controlled drawing; writing "as discussed" instead of the actual dimension; omitting units; leaving an NCR without a disposition and signature.