Intoxication Recognition and Intervention
This domain tests whether a server can recognize impairment early and intervene safely. The exam emphasizes observable signs, stopping service, and arranging transport rather than trying to sober someone up.
Recognize impairment
Look for slurred speech, bloodshot eyes, poor balance, fumbling, loud or aggressive behavior, confusion, and slowed reactions. Tolerance, body size, food, and time affect signs. Coffee, food, cold showers, and fresh air do not sober a person. Prescription and illegal drugs can compound alcohol and make impairment harder to judge.
Intervene
Stop alcohol service at the first clear signs. Speak quietly, use I statements, offer water and food, call a manager, arrange a ride or safe transport, and keep the person from driving. If there is vomiting, unconsciousness, slow breathing, or injury, call emergency medical help. Do not physically restrain or argue; document the time, signs, statements, and actions taken.
Worked example
A guest at a table is repeating herself, spills a drink, and cannot find her phone. The server stops new drinks, tells the manager, offers water, and calls a rideshare. She does not serve one for the road. The refusal and transport arrangement are recorded in the incident log.
Traps
Waiting until the guest is falling down; serving coffee to sober them up; assuming a nap fixes it; letting a friend take the keys; not telling the manager; failing to document. Intervene early and consistently.