Loading and Unloading Passengers: Stops, Standees, Aisle and Exit Access
What the exam tests
This domain covers stopping, boarding, standee limits, unloading, and keeping the aisle and exits usable while the bus is moving. The examiner wants decisions that prevent falls, door incidents, and blocked evacuations.
At the stop
- Signal early, stop close to the curb or in the designated zone, set the parking brake, then open the door.
- Check the right mirror and blind spot for cyclists and pedestrians before opening.
- Board one at a time; count passengers; stow baggage immediately.
- Do not move until doors are closed and passengers are seated or behind the standee line.
Standees and aisle access
Standees are allowed only if the bus is designed with a standee line. No one may stand forward of that line, on steps, or in the stairwell. The aisle and exit path must remain clear; wheelchairs must be secured. Unload only at a safe stop, and do not discharge passengers into traffic.
Worked example
A passenger boards with a large suitcase and sets it in the aisle because the racks are full. You should not depart. Reasoning: the aisle is part of the evacuation path; either find secure stowage or refuse the item. Moving with a blocked aisle creates a citation and a serious evacuation hazard.
Traps
- Opening the door before the bus is fully stopped.
- Letting a passenger stand forward of the line "just briefly."
- Allowing bags in the aisle because the trip is short.
- Forgetting to check for sleeping passengers at the end of the route.