Workplace Communication, Documentation and Professional Practice
Domain focus
This domain tests workplace communication, documentation and professional practice. It covers work orders, job cards, test records, as-built information, material requests, variation orders, handover and ethical conduct on site.
Core rules
- Confirm instructions by repeating them; use clear technical terms and agree who does what.
- Record work: job card, daily diary, materials used, test readings, photos where allowed and client sign-off.
- Control documents: use the current revision, file test certificates and keep as-built drawings updated.
- Raise a variation order before extra work; state reason, quantity, rate and approval.
- Report hazards and defects promptly; do not hide mistakes.
- Respect the client's property, confidentiality and site rules; work safely with other trades.
Worked example
A site change adds 12 m of 25 mm PPR pipe. The correct action is to record the location, quantity, reason and agreed rate on a variation order, obtain approval, then install. The reasoning is that unpaid extra work and disputed quantities are avoided by written approval before installation.
Traps
Accepting verbal changes without records; using superseded drawings; no test certificate; signing for work not done; failing to report damage; poor handover notes.