MB-230

The passing score is 700. Microsoft publishes this figure directly on the exam page and links to its explanation of how exam scores are calculated. It is a scaled score, not a raw percentage of correct answers, so do not estimate your readiness from a simple practice-test percentage.

The exam page does not publish a duration or an item count, so treat any specific number you see elsewhere with suspicion. Microsoft instead points candidates to the exam sandbox, which demonstrates the exam experience and interface. Confirm timing details with the exam provider when you schedule your appointment.

The page lists eight technical task areas: manage cases and Knowledge Management; manage entitlements and SLAs; implement scheduling; implement multi-session experiences for Customer Service; manage analytics, visualizations, and insights; implement Microsoft Power Platform; implement Connected Customer Service; and implement routing. Microsoft does not publish percentage weights for these areas on the exam page.

Yes. The English language version was updated on October 3, 2025. Microsoft advises reviewing the study guide linked from the exam page for details on the skills measured and upcoming changes. If a localized version exists, it is updated approximately eight weeks after the English update, and Microsoft notes that schedule is not always met.

English, German, French, Spanish, Portuguese (Brazil), Italian, Japanese, and Chinese (Simplified). Because localized versions lag the English update, a localized exam may briefly reflect older skills-measured content. Check the exam page before scheduling if you plan to test in a language other than English.

No. The retirement date listed on the exam page is none. You do not need to race a deadline to have this exam count toward your certification. Exam policies and content do change over time, so re-check the official page before you register.

Start with the MB-230 study guide to see the skills measured, then work through the self-paced learning paths and any instructor-led training listed on the exam page. Take the free practice assessment to find weak areas, and use the exam sandbox so the interface is familiar on test day.

The page expects strong applied knowledge of customer service, including an in-depth understanding of cases, knowledge management, queues, service-level agreements, Customer Service applications, Customer Voice, and routing. It also expects a basic understanding of solution architecture and how the customer service application relates to the wider Dynamics 365 suite.

Yes. It is part of the requirements for the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification, and the exam page lists no related exams you would otherwise need. Passing the exam alone does not complete the credential unless the certification's other requirements are also satisfied.

Microsoft strongly recommends registering with a personal MSA account. If you register with an organizational work or school account, Microsoft warns that your exam records will be lost and unrecoverable if you leave that organization. Use a personal account you control long term.