Professional Conduct
Professional conduct tests ethics, legal responsibilities, scope of practice, confidentiality, animal welfare, and appropriate behavior in person and online. The exam expects you to recognize the standard of care and to act within your training and the veterinarian's direction.
Core rules and concepts
- Work within your scope. Veterinary technicians may perform tasks delegated by a veterinarian under state law, but diagnosis, prognosis, and prescribing remain veterinary responsibilities.
- Maintain confidentiality of patient and client information. Do not discuss cases in public, on social media, or with uninvolved parties without authorization.
- Obtain informed consent before procedures and document it. Clients may request copies of medical records; follow practice policy and applicable law.
- Report suspected animal cruelty or neglect through proper channels. Animal welfare takes precedence over client convenience.
- Avoid conflicts of interest, accept only appropriate gifts, and maintain professional boundaries. Continuing education and honest self-assessment support competence.
Worked example
A client asks for copies of their dog's medical records after a dispute. The technician verifies the client's identity, follows the practice's release policy, provides the records in the required format, and documents the request. The technician does not alter the record or discuss the case with the client's neighbor, even though the neighbor is also a client.
Traps that cost marks
- Diagnosing or prescribing outside the technician's legal scope.
- Posting a patient's photo or case details online without permission.
- Discussing a case with someone who is not authorized to receive information.
- Failing to report suspected cruelty because the client is well known to the practice.