Loading, Unloading, and Passenger Management
Loading, Unloading, and Passenger Management
This domain tests whether you can move passengers safely at stops and manage behavior without creating new hazards. The exam looks for controlled stops, clear aisles, and correct authority.
Core rules
- Stop at a safe, legal location. Set the parking brake, place the transmission in neutral or park as appropriate, and control the door.
- Before moving, confirm the aisle and standee area are clear. Passengers may stand only behind the standee line; no one may stand forward of it or block the aisle.
- Stow baggage and large items so they cannot slide, block an exit, or strike passengers. Do not let riders carry items that obstruct the aisle.
- Open and close doors only when the bus is stopped. Check mirrors and blind spots before closing doors and pulling out.
- Load and unload in an orderly way. Count or otherwise account for passengers when required, especially school-age or vulnerable riders.
- For a disruptive passenger, stop in a safe place and ask the person to comply. Do not physically restrain or argue. If the behavior is unsafe, call for assistance and remove the bus from service if needed.
Worked example
A passenger boards with a large suitcase and sets it in the aisle because the overhead rack is full. The driver should require the bag to be stowed in the baggage compartment or another secure location before moving. An aisle-blocking bag becomes a trip hazard and can block evacuation.
Traps
Pulling away with the door still open. Letting passengers stand ahead of the standee line. Closing doors on a passenger. Leaving the bus unattended with passengers aboard. Trying to physically remove an unruly rider instead of getting help.