Passenger Safety, Standees, Aisle and Exit Access, and Behavior Management
What this domain tests
This domain tests standee rules, aisle and exit access, and how to manage passenger behavior without creating a bigger hazard. The exam expects you to know where passengers may stand, what must stay clear, and when to stop the bus.
Core rules
- Standees are allowed only if the bus is designed for them and only behind the standee line. No passenger may stand forward of that line or in the vestibule.
- Keep the aisle, stairwell, and exit access clear. Bags, luggage, and mobility devices must be stowed so they do not block an exit or trip passengers.
- Secure wheelchairs and other mobility devices with the bus tiedown and occupant restraint system. If seat belts are provided, passengers should use them.
- Manage behavior early: use a calm, firm voice, state the rule, and use the PA. If a passenger threatens safety, stop at a safe place, secure the bus, and contact dispatch or police.
- Do not physically restrain a passenger unless there is an immediate threat and policy permits it.
Worked example
A passenger stands in the aisle forward of the standee line while the bus is moving. The driver should not argue while driving. At the next safe stop, the driver sets the brake, asks the passenger to take a seat or move behind the line, and explains the rule. If the passenger refuses and creates a safety risk, the driver keeps the bus stopped and calls dispatch. Reasoning: the standee line protects the driver view and keeps the aisle clear for evacuation.
Traps that cost marks
Assuming standees may stand anywhere; letting luggage block the aisle; ignoring the standee line; and escalating a confrontation while the bus is moving. Pull over first, then deal with the behavior.