Client Consultation, Communication, and Professional Practices
Consultation that protects everyone
A usable intake covers medical history, medications, allergies, prior product reactions, occupation and hobbies, and the client's goal. Use open-ended questions, listen actively, and repeat back what you heard so expectations match the service. Explain realistic outcomes and limitations - a nail technician improves appearance; it does not cure a condition. Document what you did, which products and batch, any observations, and any referral, then keep records confidential and secure.
Consent, contraindications, and referral
Explain the procedure and obtain consent before starting, especially for nipping, callus work, or a new product. When you see something outside your scope - redness, swelling, pus, green discoloration, an undiagnosed lump, a changing mole - say plainly that you cannot diagnose it, refer to a physician, and offer to reschedule after clearance. A sensitivity or patch test, done per the product label, is cheap insurance against a reaction.
Professional conduct
Be punctual, hygienic, and consistent; keep conversation respectful and inclusive; never disclose one client's information to another; set clear boundaries on price, cancellation, and personal topics; and handle complaints by listening, acknowledging, and offering a remedy rather than arguing. Selling retail or add-on services is ethical only when it genuinely fits the client's needs.
Traps
Diagnosing or promising a cure, gossiping about clients, skipping documentation, testing a product on a client without consent, or making medical claims in advertising.
Rule of thumb
When in doubt, refer: “I'm not able to diagnose this - please see a physician and bring a note.” Worked example: a client wants a full set over a painful, swollen nail fold. Explain the risk, decline the service on that finger, document the referral, and offer to book after the physician clears her.