Transporting Passengers Safely
Domain focus
This domain covers passenger management: standees, seat belts, emergency exits, mobility devices, prohibited items, security, and keeping the driver's area clear. The exam tests supervision, not just driving skill.
Passenger control
- No smoking, alcohol, or unauthorized hazardous materials.
- Keep aisles and exits clear; stow baggage.
- Standees only behind the standee line and within capacity.
- Do not allow passengers in the driver's area or to interfere with controls.
Safety equipment and access
- Know how to operate every emergency exit and tell passengers when appropriate.
- If seat belts are equipped, require or encourage their use and use your own.
- Secure mobility devices; operate the lift or ramp; do not refuse service on a prohibited basis.
- Watch for suspicious items; report them; do not confront.
Worked example
A wheelchair user boards. Reasoning: secure the chair at four points, use the lap/shoulder belt, clear the aisle, and confirm the exit route. Do not rely on wheel locks alone.
Traps
Treating a bus like a car; letting standees block the aisle; not knowing exit operation; failing to secure a chair; allowing smoking; ignoring capacity.