Emergency Response and Incident Management
Emergency Response and Incident Management
This domain tests life-safety priorities and the guard’s role in fire, medical, weather, and violent-incident response. The exam expects you to act within training, notify properly, and avoid becoming a casualty.
Core rules
- Life safety first, then incident stabilization, then property protection.
- Know the emergency plan: alarms, evacuation routes, assembly areas, shelter-in-place locations, and radio channels.
- For fire: activate the alarm, call 911, evacuate by stairs, do not use elevators, and do not fight a fire beyond your training and equipment.
- For medical emergencies: call 911, provide CPR/AED or first aid only within certification, and preserve the scene.
- For an active threat: follow your facility’s run-hide-fight protocol; do not confront a shooter without training and a reasonable chance of success.
- Establish an incident command point and pass accurate information to responders.
Worked example
A fire alarm sounds in a Santa Fe office building. The guard confirms smoke in a break room, calls 911, announces evacuation, directs people to the west stairwell, and checks the assembly area. The guard does not use the elevator or re-enter for personal items. When firefighters arrive, the guard provides the alarm time, location of smoke, and occupancy status.
Traps
Silencing an alarm before confirming; securing the building before evacuating; giving medical advice beyond training; confronting an active threat without a plan; failing to account for visitors.
Key points
- Life safety comes first.
- Call 911 and follow the emergency plan.
- Do not fight fire beyond training.
- Use stairs, not elevators, in a fire.
- Pass facts to responders at a command point.