Professional Business Practices and Client Relations
What the exam tests
Professional practice tests consultation, consent, records, confidentiality, pricing, and client communication. Nevada expects sanitation and law to carry into business behavior.
Core rules
- Begin with a consultation: history, desired result, contraindications, and realistic expectations.
- Keep client records confidential; share photos or details only with written permission.
- Explain pricing and products before service; no surprise charges.
- Use clear consent and document adverse reactions.
- Resolve complaints calmly, document facts, and follow salon policy and Board rules.
- Recommend retail products based on need, not pressure.
Worked example
A client asks you to post a before-and-after photo on social media. The reasoned answer is to obtain written consent that names the platform and scope, and to avoid identifying details. A verbal “sure” is weaker documentation. If the client declines, respect it without pressure.
Traps
Posting client images without consent; promising guaranteed results; discussing a client in the break room; and skipping records because “it was a simple service.”