Emergency Response and Incident Management
Emergency Response and Incident Management tests life-safety priorities: protect people, call for trained help, isolate the hazard, and document. The exam rewards calm sequence over heroic action.
Core rules
- Life safety first: move riders away from smoke, fire, tracks, or a violent person; then call for help.
- Use the radio or emergency line to report: exact station, track or platform, nature of the incident, injuries, and your name.
- For fire or smoke, activate the alarm, evacuate by stairs, and keep elevators out of use. Use an extinguisher only if trained and the fire is small and you have a clear exit.
- For a person on the tracks, do not enter the trackbed. Call for power removal and trained rescue; keep others back.
- For a suspicious package, do not touch or open it. Clear the area and notify the police and control center.
- Assist people with disabilities without separating them from service animals or mobility devices.
Worked example
Smoke appears on a platform. Riders run toward the stairs. Correct action: call the control center, activate the alarm, direct people to the nearest street exit, keep the crowd from pushing, and prevent re-entry. Reasoning: smoke is the immediate threat; a controlled evacuation with a clear route reduces injury and leaves the scene for firefighters.
Traps that cost marks
Using elevators during a fire, re-entering to retrieve property, touching a suspicious item, delaying the call to find a supervisor, and giving an evacuation order with no direction. The exam penalizes delay and improvisation.
Key habit
Protect, notify, isolate, direct, and document.