Written Comprehension and Workplace Documentation
Written Comprehension and Workplace Documentation tests reading accuracy and factual writing. You will read rules, notices, and reports, then choose or write the version that matches the text without adding opinion.
Core rules
- Find the main idea, the sequence, and the specific detail the question asks for. Watch for “except,” “first,” “before,” and “must.”
- In an incident report, record who, what, when, where, and how. Separate what you saw from what someone told you: “Rider stated…” versus “I observed…”
- Use times, train directions, station names, and badge numbers exactly. Do not guess a spelling or a time.
- Write short, neutral sentences. Avoid “obviously,” “rude,” “crazy,” and conclusions about intent.
- Correct errors with a single line and initials if your procedure requires it; do not obscure the original.
Worked example
A rider says a man “pushed everyone” near the turnstile. You saw a man stumble into the gate. A weak report says the man “attacked riders.” A strong report says: “At 14:05, I observed a man stumble into the turnstile. Rider stated he pushed people. No injuries reported.” Reasoning: the strong version preserves both sources and avoids a conclusion you cannot prove.
Traps that cost marks
Editorializing, omitting the time or location, mixing quotes with observation, using inconsistent names, and copying a template that does not match the facts. The exam rewards precision, not dramatic language.
Key habit
Write what happened, how you know, and what you did next.