Passenger and Emergency Response
What this domain tests
Passenger and Emergency Response tests evacuations, medical and fire emergencies, customer communication, and coordination with control. The exam rewards calm prioritization: protect life, prevent escalation, communicate clearly, and follow the emergency plan.
Core response rules
- Make a clear announcement early: what happened, what passengers should do, and when the train will move.
- Stop at a station when that is safer than stopping in a tunnel; open doors only when the train is properly berthed and it is safe to do so.
- Use the emergency intercom to get information, but do not delay essential protective action.
- Evacuation is a last resort. Detraining onto live track exposes passengers to the third rail and moving trains; do it only with authority and protection.
- For fire, position the train to allow evacuation, call control, request power removal if track access is needed, and use an extinguisher only if you are trained and it is safe.
- For a medical emergency, request EMS through control, keep the area clear, and provide first aid within your training.
Worked example
Smoke appears in a car as you approach a station. The best choice is usually to continue into the station, stop at the platform, open the doors, and direct passengers out while you notify control. Stopping in the tunnel can turn a small fire into a mass evacuation beside energized track.
Traps
Ordering a track evacuation without protection; leaving passengers without information; opening doors on the wrong side; and delaying a report until after the situation escalates.