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Data Foundations (CMDB and CSDM) study materials
Data Foundations (CMDB and CSDM) study resources

Data Foundations (CMDB and CSDM) practice questions

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Question 1Configuration Management Database (CMDB) Fundamentals

Which statement best describes the purpose of a Configuration Management Database (CMDB)?

  1. It hosts the source code repositories used by development teams.
  2. It authorizes user access to enterprise applications.
  3. It stores and links records of configuration items and their relationships. Correct answer.
  4. It captures and routes incidents to support agents.

Explanation

A CMDB is a repository that holds configuration items (CIs) and the relationships between them, providing a shared view of what exists in the environment and how it connects. Other IT systems such as source control, incident management, and identity management serve different purposes.

Question 2Configuration Management Database (CMDB) Fundamentals

In CMDB terminology, what is a configuration item (CI)?

  1. A user account with elevated privileges
  2. A component that is subject to configuration management Correct answer.
  3. A service level agreement threshold
  4. A change request awaiting approval

Explanation

A CI is any component that is placed under configuration management and tracked in the CMDB, such as a server, application, or network device. Change requests, SLA thresholds, and user accounts are not themselves CIs.

Question 3Configuration Management Database (CMDB) Fundamentals

What does a relationship record between two CIs in a CMDB represent?

  1. The cost center that funds each CI
  2. The approval history of each CI
  3. The physical location of each CI
  4. The dependency or connection between the CIs Correct answer.

Explanation

Relationships describe how CIs connect or depend on one another, such as a server hosting an application. Approval history, funding, and location are attributes rather than relationship semantics.

Question 4Configuration Management Database (CMDB) Fundamentals

Which practice is most important for keeping a CMDB trustworthy over time?

  1. Running periodic reconciliation against discovered data Correct answer.
  2. Storing only records for newly purchased hardware
  3. Loading records once during initial deployment
  4. Allowing any user to edit records without review

Explanation

Reconciliation compares CMDB records with authoritative discovered or imported data and corrects drift, which sustains accuracy. One-time loads and unreviewed edits cause the CMDB to decay.

Question 5Configuration Management Database (CMDB) Fundamentals

What is the primary difference between the CMDB and a discovery tool?

  1. The CMDB detects devices while discovery tools model services.
  2. Discovery tools collect observed data while the CMDB is the managed record. Correct answer.
  3. The CMDB is read-only while discovery tools are writable.
  4. Discovery tools store relationships while the CMDB stores attributes.

Explanation

Discovery tools scan the environment and report what they observe, whereas the CMDB is the curated system of record that consumes that data. The CMDB is not merely an attribute store, and discovery is not the modeling authority.

Question 6Configuration Management Database (CMDB) Fundamentals

A CMDB contains a CI for a database server and a CI for an application. Which relationship type best expresses that the application runs on the server?

  1. Connects to
  2. Runs on Correct answer.
  3. Owns
  4. Depends on

Explanation

A hosting relationship such as 'runs on' expresses that one CI is deployed or hosted on another. 'Depends on' is broader, ownership is organizational, and 'connects to' implies network connectivity rather than hosting.

Question 7Configuration Management Database (CMDB) Fundamentals

Which data element is most characteristic of a CMDB record rather than a simple asset inventory entry?

  1. Relationships to other CIs Correct answer.
  2. Serial number
  3. Warranty expiration date
  4. Purchase order number

Explanation

What distinguishes CMDB records is that CIs are linked to one another to model dependencies and services. Purchase order, warranty, and serial number are inventory attributes that can exist without relationships.

Question 8Configuration Management Database (CMDB) Fundamentals

An organization wants to understand which business services would be affected if a specific server fails. Which CMDB capability supports this?

  1. Change scheduling calendars
  2. Password vaulting for the server
  3. Dependency mapping between CIs Correct answer.
  4. License metering for installed software

Explanation

Dependency mapping links infrastructure CIs to the services they support, enabling impact analysis when a component fails. Calendars, credential storage, and license metering do not model service dependencies.

Question 9Configuration Management Database (CMDB) Fundamentals

What does the Common Service Data Model (CSDM) provide in relation to a CMDB?

  1. A programming language for CMDB queries
  2. A backup strategy for the CMDB database
  3. A licensing scheme for CMDB users
  4. A standardized set of definitions and relationships for service data Correct answer.

Explanation

The CSDM offers a common vocabulary and set of domain definitions and relationships so that service data is modeled consistently across the platform. It is not a licensing, backup, or query-language mechanism.

Question 10Configuration Management Database (CMDB) Fundamentals

Which pair correctly matches a CMDB concept with its definition?

  1. Class: a specific server record; Instance: the category of servers
  2. Class: a category of CIs; Instance: a specific CI of that class Correct answer.
  3. Class: a relationship type; Instance: a CI attribute
  4. Class: a discovery schedule; Instance: a reconciliation rule

Explanation

In a CMDB data model, a class defines a category of configuration items, and an instance is a concrete record belonging to that class. The other pairs confuse classes with records, relationships, or operational processes.

Question 11Configuration Management Database (CMDB) Fundamentals

A team imports server records from a discovery tool and finds duplicates of existing CIs. Which CMDB activity addresses this?

  1. Disabling change management
  2. Decommissioning the discovery tool
  3. Deduplication and identity reconciliation Correct answer.
  4. Increasing the CMDB storage quota

Explanation

Identity reconciliation and deduplication match imported records to existing CIs using identifying attributes so that duplicates are merged or linked. Removing discovery, adding storage, or disabling change management does not resolve duplicate records.

Question 12Configuration Management Database (CMDB) Fundamentals

Why is a health dashboard useful for CMDB governance?

  1. It shows completeness and accuracy indicators for CI data. Correct answer.
  2. It automatically approves change requests.
  3. It encrypts sensitive CI attributes.
  4. It replaces the need for data owners.

Explanation

A CMDB health dashboard surfaces metrics such as missing attributes, orphaned CIs, and stale records, helping stewards improve data quality. It does not approve changes, replace ownership, or perform encryption.

Question 13Configuration Management Database (CMDB) Fundamentals

Which statement accurately describes the concept of a 'system of record' for configuration data?

  1. It is a backup copy kept offline for disaster recovery.
  2. It is a reporting layer that aggregates data from many tools.
  3. It is the authoritative source that other systems reference for a data set. Correct answer.
  4. It is a temporary cache that is cleared after each discovery run.

Explanation

A system of record is the authoritative source for a given data set, and other systems rely on it as the reference. Caches, reporting layers, and backups are not authoritative sources.

Question 14Configuration Management Database (CMDB) Fundamentals

An organization models a business service, the application services it uses, and the infrastructure hosting them. Which CSDM domain concept does this layered structure illustrate?

  1. An incident escalation matrix
  2. A single flat CI list
  3. Service modeling across layers Correct answer.
  4. A change advisory board

Explanation

CSDM organizes service data in layers, from business services down through application services to infrastructure, so impact can be traced across tiers. A flat list, a CAB, and an escalation matrix do not describe layered service modeling.

Question 15Configuration Management Database (CMDB) Fundamentals

What is the main risk of populating a CMDB with every conceivable attribute for every CI?

  1. Records become harder to maintain and data quality declines. Correct answer.
  2. Relationships can no longer be created.
  3. The CMDB loses its ability to store classes.
  4. Discovery tools will stop functioning.

Explanation

Over-modeling increases maintenance burden and produces many empty or inconsistent fields, which erodes data quality. It does not disable discovery, prevent relationships, or remove the ability to define classes.

Question 16Configuration Management Database (CMDB) Fundamentals

Which identifier strategy best supports reliable CI matching during reconciliation?

  1. Combining stable identifiers such as serial number and hostname Correct answer.
  2. Assigning a new identifier on every import
  3. Relying on a single attribute that users often mistype
  4. Using free-text descriptions as the only key

Explanation

Matching on a combination of stable, machine-captured identifiers reduces false matches and duplicates. Free-text or error-prone single fields and regenerated identifiers undermine reliable matching.

Question 17Configuration Management Database (CMDB) Fundamentals

A CI record exists in the CMDB but no one is assigned as its owner. Why is this a governance concern?

  1. The CI cannot be discovered by scanning tools.
  2. The CI cannot participate in any relationship.
  3. The CI is automatically deleted at the next audit.
  4. No one is accountable for keeping the record accurate. Correct answer.

Explanation

Ownership assigns accountability for accuracy, review, and lifecycle decisions; without it, records tend to drift. Missing ownership does not stop discovery, prevent relationships, or trigger automatic deletion.

Question 18Configuration Management Database (CMDB) Fundamentals

What distinguishes the CMDB from a service catalog?

  1. The catalog stores CI relationships; the CMDB presents orderable services.
  2. Both store only financial records for services.
  3. The CMDB stores CI and relationship data; the catalog presents orderable services. Correct answer.
  4. The CMDB is customer-facing while the catalog is internal.

Explanation

The CMDB is the technical repository of CIs and their relationships, while the service catalog is the published, often requester-facing view of available services. The other options reverse roles or misstate their content.

Question 19Configuration Management Database (CMDB) Fundamentals

A discovery import reports a server that was decommissioned last month. What is the most appropriate CMDB response?

  1. Ignore the import and disable discovery for that subnet.
  2. Reconcile the record and update its lifecycle status. Correct answer.
  3. Create a duplicate record to preserve history.
  4. Immediately delete all records for the server's class.

Explanation

Reconciliation should resolve the discrepancy by updating the CI's lifecycle status to reflect decommissioning while preserving history as appropriate. Deleting an entire class, disabling discovery, or duplicating records creates further inaccuracy.

Question 20Configuration Management Database (CMDB) Fundamentals

Which scenario best demonstrates impact analysis using CMDB relationships?

  1. Listing users who requested new laptops
  2. Counting how many incidents were logged last quarter
  3. Reviewing the budget assigned to a data center
  4. Identifying downstream services affected by a failing database CI Correct answer.

Explanation

Impact analysis traverses relationships from a failing CI to the services that depend on it, revealing downstream effects. Incident counts, budgets, and request lists do not use CI dependency relationships for impact.

Question 21Configuration Management Database (CMDB) Fundamentals

Why does the CSDM emphasize separating conceptual, logical, and physical layers of service data?

  1. To eliminate the need for relationships between services
  2. To reduce the number of CI classes to a single universal class
  3. To ensure every CI has identical attributes
  4. To allow each layer to be modeled at the right level of abstraction for its audience Correct answer.

Explanation

Layering lets business stakeholders work with conceptual services, architects with logical services, and operations with physical CIs, each at an appropriate abstraction. It does not collapse classes, remove relationships, or force identical attributes.

Question 22Configuration Management Database (CMDB) Fundamentals

An auditor asks how a CMDB demonstrates that its data is accurate. Which evidence is most relevant?

  1. The age of the database server hardware
  2. The percentage of CIs reconciled against authoritative sources Correct answer.
  3. The number of users with read access
  4. The total number of records stored

Explanation

Accuracy is demonstrated by measuring how many CIs reconcile successfully against authoritative discovery or source systems. Record counts, hardware age, and access counts do not measure data accuracy.

Question 23Configuration Management Database (CMDB) Fundamentals

What is a configuration baseline in the context of configuration management?

  1. The minimum number of relationships a CI must have
  2. A snapshot of approved CI configuration at a point in time Correct answer.
  3. The maximum number of CIs a CMDB can hold
  4. A list of users permitted to view the CMDB

Explanation

A baseline records the approved state of a CI or set of CIs at a specific point so that changes and drift can be compared against it. It is not a capacity limit, a relationship minimum, or an access list.

Question 24Configuration Management Database (CMDB) Fundamentals

Which statement best explains why the CMDB should integrate with change management?

  1. So that change records can reference the affected CIs and assess risk Correct answer.
  2. So that the CMDB can approve changes without human review
  3. So that change requests replace CI records
  4. So that discovery can be turned off during changes

Explanation

Linking change records to affected CIs lets teams assess risk and impact using relationship data. The CMDB does not autonomously approve changes, replace CI records, or justify disabling discovery.

Question 25Configuration Management Database (CMDB) Fundamentals

What does an orphaned CI in a CMDB indicate?

  1. A CI that was imported from discovery
  2. A CI that has been assigned two owners
  3. A CI that has no relationships to other CIs Correct answer.
  4. A CI whose class has been renamed

Explanation

An orphaned CI lacks relationships, which often signals incomplete modeling or a record that should be reviewed. Multiple owners, renamed classes, and discovery imports are unrelated to the orphan concept.

Question 26Configuration Management Database (CMDB) Fundamentals

Which statement best defines a configuration item (CI) in a CMDB?

  1. Any contract that defines the service levels an IT provider must meet
  2. Any employee who is authorized to request changes to production systems
  3. Any component of an IT environment that is under configuration control and should be managed as a distinct unit Correct answer.
  4. Any financial record used to depreciate hardware over its useful life

Explanation

A CI is an element of infrastructure or a service that is subject to configuration management, meaning it is identified, recorded, and controlled through its lifecycle. Employees, contracts, and depreciation records are managed in other systems rather than as configuration items.

Question 27Configuration Management Database (CMDB) Fundamentals

What is the primary purpose of a CMDB within IT service management?

  1. To generate invoices for services consumed by internal business units
  2. To replace the service desk as the system where incidents are logged and resolved
  3. To store the authoritative record of CIs and their relationships in support of service delivery Correct answer.
  4. To provide a repository for source code and build artifacts used by development teams

Explanation

The CMDB exists to hold controlled records of configuration items and the dependencies between them, which supports incident, change, and problem management. Other repositories serve distinct purposes such as ticketing, source control, or billing.

Question 28Configuration Management Database (CMDB) Fundamentals

In CMDB terminology, what does a relationship between two CIs represent?

  1. A permission granted to a user so they can edit the CI record
  2. A version number that indicates which CI was created most recently
  3. A dependency or association that describes how the two configuration items interact or rely on each other Correct answer.
  4. A duplicate record created when the same CI is discovered by two different tools

Explanation

Relationships capture how CIs connect, such as depends-on, runs-on, or hosts, and these links enable impact analysis. They are not duplicates, permissions, or version markers.

Question 29Configuration Management Database (CMDB) Fundamentals

Which activity ensures that data in the CMDB reflects what actually exists in the environment?

  1. Release scheduling
  2. Configuration verification and audit Correct answer.
  3. Capacity planning
  4. Demand forecasting

Explanation

Verification and audit compare CMDB records against the actual environment, often using discovery data, to confirm accuracy and completeness. Capacity, demand, and release activities use configuration data but do not validate it.

Question 30Configuration Management Database (CMDB) Fundamentals

A CMDB team defines a class hierarchy where 'Server' inherits attributes from 'Hardware'. What is the main benefit of using a class model rather than one flat CI type?

  1. Shared attributes are defined once and inherited, reducing redundancy while allowing type-specific detail Correct answer.
  2. It guarantees that every CI will be discovered automatically without reconciliation
  3. It prevents any user from editing CI records after they are created
  4. It removes the need to define relationships between configuration items

Explanation

A class model lets common attributes live at a parent level and be inherited by subtypes, which keeps the schema consistent and avoids repeating definitions. It does not replace discovery, relationships, or change control.

Question 31Configuration Management Database (CMDB) Fundamentals

A service owner asks which application services depend on a specific database instance. Which CMDB feature answers this directly?

  1. Traversing CI relationships from the database to the dependent application services Correct answer.
  2. Reviewing the database server's warranty expiration date
  3. Reading the database vendor's release notes
  4. Checking the incident backlog assigned to the database team

Explanation

Dependency questions are answered by following relationship links upward from the CI to the services that rely on it. Warranty data, incident counts, and vendor notes do not describe dependency structure.

Question 32Configuration Management Database (CMDB) Fundamentals

Why should a CMDB distinguish between managed CIs and unmanaged or reference data?

  1. Managed CIs must always be physical hardware rather than logical components
  2. Reference data cannot be stored in a CMDB under any circumstances
  3. Only managed CIs are subject to configuration control, so mixing them with reference data distorts governance and reporting Correct answer.
  4. Unmanaged data automatically becomes a configuration item once it is imported

Explanation

Configuration control applies to CIs the organization has chosen to manage, so reference or unmanaged records must be distinguishable to keep audits and reporting meaningful. Reference data can coexist in a CMDB, and CI status is a deliberate classification rather than an automatic result of import.

Question 33Configuration Management Database (CMDB) Fundamentals

Which practice most directly supports the CMDB principle that each CI should have a single authoritative source?

  1. Storing duplicate copies of each CI in several disconnected spreadsheets
  2. Letting each regional team maintain its own independent CI numbering scheme
  3. Designating one owning system or process as the source of truth for each CI class and feeding others from it Correct answer.
  4. Allowing every integrated tool to write any attribute on any CI at any time

Explanation

A single authoritative source per CI class prevents conflicting values and makes reconciliation tractable. Open multi-directional writes, disconnected copies, and independent numbering all undermine a consistent system of record.

Question 34Configuration Management Database (CMDB) Fundamentals

What role does the Configuration Management System (CMS) play relative to the CMDB?

  1. It is the broader system of tools and data sources that includes one or more CMDBs and their federated information Correct answer.
  2. It is the reporting layer that replaces the service catalog
  3. It is a strict synonym for a single CMDB database with no other components
  4. It is the process used to approve changes to production environments

Explanation

The CMS encompasses the CMDB along with discovery, federated data sources, and tooling used to manage configuration information. It is broader than a single CMDB and is distinct from change approval and the service catalog.

Question 35Configuration Management Database (CMDB) Fundamentals

A CI is flagged as 'retired' in the CMDB but discovery still reports it as active. What does this most likely indicate?

  1. Evidence that the CI class hierarchy is incorrectly defined
  2. A reconciliation exception where the recorded lifecycle state conflicts with observed reality Correct answer.
  3. A relationship that must be deleted before the CI can be audited
  4. A correctly functioning CMDB because discovery always overrides lifecycle status

Explanation

When the recorded state disagrees with observed state, reconciliation should surface an exception for review so the record can be corrected or the discovery data investigated. Discovery does not automatically override lifecycle decisions, and class structure is unrelated to this conflict.

Question 36Configuration Management Database (CMDB) Fundamentals

Which metric best indicates that a CMDB's CI records are complete for a given class?

  1. The average number of attributes defined for that class in the schema
  2. The total number of relationships recorded for the class
  3. The count of users who have read access to the class
  4. The proportion of discovered instances of that class that have a corresponding CMDB record Correct answer.

Explanation

Completeness compares what exists in the environment with what is recorded, so the share of discovered instances that map to CMDB records is the relevant measure. Schema size, relationship counts, and access counts do not measure coverage of the real estate.

Question 37Configuration Management Database (CMDB) Fundamentals

Why is it important to model the direction of a relationship, such as 'A depends on B' rather than simply 'A is related to B'?

  1. Direction determines the color used for the CI in the CMDB user interface
  2. Direction is required only for physical CIs and never for logical ones
  3. Direction controls whether the CI can be discovered automatically
  4. Direction encodes which CI is upstream or downstream, which is essential for correct impact and root cause analysis Correct answer.

Explanation

Directional relationships let analysts determine which components rely on which, so failure propagation and root cause can be traced correctly. Cosmetic display, CI type restrictions, and discovery eligibility are unrelated to relationship direction.

Question 38Configuration Management Database (CMDB) Fundamentals

An organization is deciding which attributes to include for its 'Application Service' CI class. Which approach best reflects sound CMDB design?

  1. Include attributes solely because a competitor's CMDB contains them
  2. Include attributes that are actively used for decisions or reporting, and add more only when a clear need arises Correct answer.
  3. Include every attribute offered by the vendor schema so nothing is ever missing
  4. Include only free-text description fields so users can record anything they want

Explanation

Attribute selection should be driven by use cases such as reporting, impact analysis, and governance, since unused fields add maintenance cost and degrade data quality. Vendor completeness, free-text-only designs, and imitation of others do not serve the organization's needs.

Question 39Configuration Management Database (CMDB) Fundamentals

A CMDB shows a business service supported by an application service, which runs on a cluster of servers. A server in the cluster fails but the service stays available. What does this scenario best illustrate about CMDB modeling?

  1. Business services should never be linked to infrastructure CIs
  2. Redundancy and grouping must be modeled so impact analysis reflects resilience rather than simple one-to-one failure propagation Correct answer.
  3. Server CIs are unnecessary once a cluster exists
  4. Relationships should be removed whenever a component fails

Explanation

Effective impact analysis depends on modeling clusters, redundancy, and grouping so that the loss of one member does not falsely imply service outage. Removing relationships, avoiding service-to-infrastructure links, or discarding server records would all reduce analytical accuracy.

Question 40Configuration Management Database (CMDB) Fundamentals

Which governance arrangement best sustains CMDB data quality over time?

  1. Relying on ad hoc corrections made only when an incident escalates
  2. Assigning clear data ownership per CI class with defined entry criteria and periodic audits Correct answer.
  3. Freezing all CI records after initial import to prevent drift
  4. Delegating all CMDB decisions to the discovery tool vendor

Explanation

Durable quality comes from accountable owners, agreed standards for what may enter the CMDB, and recurring verification. Reactive fixes, frozen records, and outsourced decision-making all allow the data to degrade or become stale.

Question 41Configuration Items and the Configuration Management System

In ITIL terminology, what is a configuration item (CI)?

  1. Any supplier contract held by the procurement team
  2. Any financial asset recorded in the general ledger
  3. Any component that needs to be managed in order to deliver an IT service Correct answer.
  4. Any incident that has been escalated to a problem record

Explanation

A configuration item is any component that must be managed so that an IT service can be delivered. CIs are the units recorded and controlled within the configuration management system, and they can be hardware, software, documentation, people, or services.

Question 42Configuration Items and the Configuration Management System

What is the primary purpose of a configuration management system (CMS)?

  1. To store and manage configuration data about CIs and their relationships across the organization Correct answer.
  2. To schedule staff shifts for the service desk
  3. To record and approve changes to the IT budget
  4. To calculate depreciation of IT hardware

Explanation

The CMS holds configuration records for CIs and the relationships between them, and it presents this data to support other service management processes. It is a logical model built on one or more configuration management databases.

Question 43Configuration Items and the Configuration Management System

Which statement best describes the relationship between a configuration management database (CMDB) and a configuration management system (CMS)?

  1. A CMS replaces the CMDB once federated data is added
  2. A CMDB and a CMS are unrelated systems with no overlap
  3. A CMDB is one or more data stores that may form part of a broader CMS Correct answer.
  4. A CMS is a single table stored inside a CMDB

Explanation

A CMDB is a database that stores configuration records, and a CMS is the wider system that may include one or more CMDBs plus other data sources and presentation layers. The CMS is the broader concept that federates configuration data.

Question 44Configuration Items and the Configuration Management System

A server, its operating system, and the business service it supports are all recorded with links between them. What does this illustrate?

  1. A single CI with multiple attributes
  2. A change advisory board decision
  3. Configuration item relationships within the CMS Correct answer.
  4. An incident hierarchy

Explanation

Recording separate CIs together with the links between them demonstrates CI relationships, which let you understand dependencies and impact. Relationships are a core part of the configuration model, not merely attributes of one record.

Question 45Configuration Items and the Configuration Management System

What is a configuration record?

  1. A list of all open incidents
  2. A set of attributes and values describing a configuration item Correct answer.
  3. A log of every change made to a server
  4. A signed contract with a supplier

Explanation

A configuration record is the collection of attributes and their values that describes a CI within the CMS. Each CI is represented by one or more configuration records.

Question 46Configuration Items and the Configuration Management System

Which of the following is the best example of a CI attribute?

  1. The dependency of a database on a storage array
  2. The business service supported by a server
  3. The relationship between a server and an application
  4. The serial number of a laptop Correct answer.

Explanation

An attribute is a property that describes a single CI, such as a serial number, location, or version. Relationships link two or more CIs and are distinct from attributes.

Question 47Configuration Items and the Configuration Management System

Why does configuration management distinguish between CIs that are under change control and those that are not?

  1. Only CIs under change control must be formally authorized and recorded when modified Correct answer.
  2. CIs outside change control cannot be recorded in the CMS
  3. CIs under change control are exempt from audit
  4. Only CIs outside change control affect service availability

Explanation

Selecting which components to treat as CIs under change control keeps the CMS manageable and ensures that modifications to those components follow formal change authorization and recording. Not every component in the environment needs the same level of control.

Question 48Configuration Items and the Configuration Management System

What does a CI relationship record primarily enable?

  1. Storage of software license keys
  2. Calculation of staff utilization
  3. Automatic payment of supplier invoices
  4. Impact analysis of a change or incident across dependent components Correct answer.

Explanation

Relationships between CIs let you trace dependencies, so you can assess which services and components are affected by a change or incident. This dependency view is a principal reason for maintaining relationships in the CMS.

Question 49Configuration Items and the Configuration Management System

A service desk analyst needs to know which applications will be affected if a database server goes down. Which CMS capability supports this?

  1. Reviewing the incident backlog for similar tickets
  2. Checking the change calendar for scheduled releases
  3. Traversing CI relationships to identify dependent applications Correct answer.
  4. Reading the supplier contract for the database

Explanation

Dependency mapping through CI relationships lets the analyst follow links from the database server to the applications that rely on it. This is a direct application of relationship data for impact assessment.

Question 50Configuration Items and the Configuration Management System

An organization maintains separate CMDBs for network devices and for applications, joined by a federated data model. What is this arrangement called?

  1. A service catalog
  2. A flat asset register
  3. A federated CMS Correct answer.
  4. A single monolithic CMDB

Explanation

A federated CMS combines configuration data from multiple sources, such as separate CMDBs, into one logical view. The underlying data remains distributed while the CMS presents an integrated picture.