Professional Practice, Client Records, and Communication
What belongs in the record
A complete client file includes the intake and medical history, signed informed consent, patch test date and result (or documented refusal), service notes listing length, curl, diameter, adhesive used, and design mapping, photographs taken with written permission, and any incident report. Store records securely and keep them confidential; follow the retention period your state rules and liability insurer recommend. Never alter a record after an incident - add a dated addendum instead.
Communication that prevents disputes
Set expectations before the first extension goes on: natural lashes shed daily, so gaps are normal; refills are required every 2–3 weeks; certain products shorten retention; results vary with lash density and eye shape. Use descriptive, non-diagnostic language. If a client describes burning, swelling, a stye, or vision change, stop, remove product if indicated, and refer to an eye care professional.
Professional boundaries
Keep pricing, deposits, cancellation, and late policies in writing and apply them consistently. Carry appropriate liability insurance. Maintain continuing education and current sanitation practices, and keep the establishment clean, licensed, and compliant. Get written consent before posting client images on social media, and honor a client's request to remove them.
Traps
Posting before-and-after photos without consent; diagnosing a condition rather than referring; promising "no shedding" or "permanent" lashes; rewriting a record after a complaint; discussing a client's information in front of others.
Rule of thumb
If it isn't written down, it didn't happen - document consent, patch tests, service details, and every referral.