AB-620 case studies
AB-620 · Put your knowledge to work in context.
AB-620 is a professional certification exam focused on building and operating AI solutions on a modern cloud platform. It suits developers, solution architects, and technical consultants who design agents, connect them to real data and services, and then keep them reliable in production. The exam is organized around five domains: planning and designing AI solutions, building and configuring agents and workflows, integrating with data and services, testing and monitoring, and securing, governing, and deploying. Expect scenario-driven questions rather than pure recall: you are given a business constraint or a failing behavior and asked to choose the most appropriate design or remediation. The AB-620 case studies are 5 cases and about 2,650 words.
1Contoso Field Service Agent: Grounding with Unstructured Manuals
Contoso is deploying a Microsoft Copilot Studio agent to help 1,200 field technicians troubleshoot equipment. The knowledge base consists of 4,000 PDF manuals (average 80 pages each) and 12,000 support tickets exported from Dynamics 365.
525 words, about 3 min2Fabrikam HR Assistant: Handling Sensitive Data and Compliance
Fabrikam is building an internal HR assistant using Azure OpenAI Service and Microsoft Teams. The assistant will answer employee questions about benefits, payroll, and leave policies.
528 words, about 3 min3Northwind Traders: Optimizing a High-Volume Document Processing Pipeline
Northwind Traders processes 50,000 invoices per day using an AI solution built with Azure AI Document Intelligence and Azure Functions. The pipeline extracts key fields (invoice number, date, total amount, vendor) and stores them in Azure SQL Database.
568 words, about 3 min4Adventure Works: Integrating a Copilot with Legacy Systems
Adventure Works is integrating a Microsoft Copilot Studio agent with its legacy on-premises ERP system to allow sales reps to check order status and inventory levels. The ERP system exposes a SOAP API that requires Windows authentication and is only accessible from the corporate network.
571 words, about 3 min5Litware Inc.: Governing a Multi-Agent Solution with Responsible AI
is designing a multi-agent solution for customer support. The solution includes a triage agent that routes requests to specialized agents (billing, technical, returns).
458 words, about 2 min