Level 3 - Basic Company Policies, Procedures, and Announcements
What Level 3 documents look like
Short, plain-language workplace texts: a one-page attendance policy, a memo about a schedule change, a numbered procedure for requesting supplies, a break-room announcement. Questions ask you to find a stated fact, follow a short sequence, and tell who does what by when.
Concepts to own
- Scope: the opening line usually says who the document covers - 'all part-time employees,' 'staff in Building B.' A detail that applies to another group is a classic wrong answer.
- Specifics: dates, times, dollar amounts, quantities, room numbers, names, phone extensions. Read numbers twice; 15 and 50, 3:30 and 5:30 are easy to confuse.
- Sequence: numbered steps happen in order, and step one is usually a prerequisite for step two.
- Effective dates: 'beginning March 1' means a different rule applies before that date.
- Contact point: most notices end by telling you whom to ask.
Traps
- Plausible but unstated. Answers that make sense in a real workplace but are not in the text.
- The wrong group. 'Supervisors must approve' is not 'employees must approve.'
- Swapped numbers. Times, deadlines, and counts that get rearranged.
- Negative questions. 'Which is NOT required' - mark the negation before you read the choices.
Worked example
A memo reads: 'Starting Monday, time-off requests go to your shift lead, not to Human Resources. Requests must be submitted five business days ahead.' Question: where does a request go on Tuesday of next week? Monday has passed, so the new rule applies: the shift lead. Asked how far ahead, the answer is five business days - not the two days an older notice mentioned.
Rule of thumb
Every answer must be traceable to a line in the document. If you had to add a fact from experience, the choice is wrong.